Brisbane office role, Monday to Friday, no weekend work
Own the full order cycle: orders, quotes, claims and data
High accuracy admin entry
Our client is a well-established manufacturer and supplier of plumbing and water flow control products, servicing trade and retail customers across Australia. The customer service team handles thousands of orders and calls every month, so it's a fast-paced environment where accuracy and reliability count.
Your responsibility
Processing customer purchase orders same day
Resolving order issues such as incorrect pricing, incorrect quantities and minimum order quantity queries
Providing customers with backorder ETAs and keeping them updated
Handling inbound calls and email queries, looping in internal stakeholders where needed
Preparing customer quotes once pricing and details are approved
Maintaining customer and material data, including account details, ship to and sold to information,



and new material or pricing queries
Managing warranty and claims cases including wrong stock, short shipments and incorrect quantities, liaising with sales teams and trade stores on plumber warranty matters
Joining monthly team meetings and one on ones
What We're Looking For
At least 2 years in customer service, sales support or administration
Demonstrated experience on how a customer supply chain works
Comfortable in SAP or Salesforce, or confident picking up a new system quickly
Solid Microsoft Office skills across Outlook, Excel and Word
Solid attention to detail, you won't let an order error slip through
A multitasker who can manage competing priorities without dropping the ball
A team player who pulls their weight in a busy, high volume environment
#J-*****-Ljbffr

📌 Customer Care Administrator (Brisbane)
🏢 Optimum Consulting
📍 Brisbane