Autoflex Leasing Australasia Pty Ltd – Keilor Park VIC
RentBuyIt | Melbourne
RentBuyIt is a fast-growing vehicle rent-to-own business helping individuals and businesses access reliable vehicles through flexible ownership programs.
We're looking for an experienced Collections Officer to manage overdue payments and customer accounts across our commercial and private customer portfolio.
This is a hands-on collections role. You'll work directly with customers to resolve missed payments, manage payment arrangements and take appropriate action when accounts remain outstanding.
Previous collections experience is important.
The Role
You'll manage collections across the Rent-to-Own program, ensuring missed payments are identified early, customers are followed up and overdue accounts are brought back on track.
Collections & Arrears
Monitor payments across commercial and private customer accounts
Identify missed payments and act quickly
Manage the daily missed-payment and arrears lists
Contact customers by phone, email and SMS
Understand the reason for non-payment and agree on clear next steps
Negotiate and manage payment arrangements
Follow up on commitments and agreed payments
Escalate overdue accounts when required
Issue formal notices in line with company processes
Customer Account Management
Manage complex and higher-risk customer accounts
Work with customers to resolve outstanding debt
Balance fair customer outcomes with protecting the business
Maintain accurate records of conversations, commitments and collection activity
Ensure accounts are managed in line with agreed commercial terms
Reporting & Team Support
Work closely with finance to manage arrears and debt exposure
Provide regular updates on overdue accounts, payment arrangements and collection outcomes
Keep customer records and account notes accurate and up to date
Support improvements to collection processes and reporting
Additional Team Support
From time to time, you may also help with:
Customer enquiries and onboarding
Vehicle registrations and compliance records
Fines, tolls and insurance claims
Bringing current vehicles into stock
Keeping customer and vehicle records up to date
Collections will remain the main focus of the role.
About You
To be considered for this role, you must have previous experience in collections or debt recovery.
Experience managing both commercial and private customer accounts would be highly regarded. Experience in automotive finance, vehicle leasing, consumer finance or asset finance would also be beneficial.
We're looking for someone who is:
Experienced in managing arrears, overdue payments and payment arrangements
Confident having direct and respectful conversations about money
Firm, fair and persistent with follow-up
Calm when dealing with difficult or sensitive situations
Commercially aware and able to identify higher-risk accounts
Highly organised and accurate with customer records
Comfortable taking ownership of an account through to resolution
Confident using Microsoft Office, particularly Excel and Outlook
Experienced using Salesforce to manage customer accounts and collection activity
What You'll Get
Exposure to the automotive finance and fleet industry
A hands-on collections role with real ownership
The opportunity to manage commercial and private customer accounts
Close support from senior leadership
A growing business where you can build your career
If you have proven collections experience and know how to get overdue accounts back on track, this is a great opportunity to join a growing business and take ownership of an important part of its operations.
#J-*****-Ljbffr