For 25 years, All About Caring (AAC) has supported people with complex needs to live safer, more reliable and more meaningful lives. We specialise in supporting people living with brain injury, spinal cord injury and degenerative neurological conditions, many requiring 24/7 supports delivered in their own homes or Specialist Disability Accommodation (SDA). Our clients, families, funders and clinical partners trust AAC to deliver consistent, safe and well‐coordinated services — even in the most complex environments.This role exists to protect that trust, by ensuring our national clientservices operations run with clarity, accountability and care.
About the Role
We are seeking an experienced National Client Services Manager to lead and oversee AAC's client services, rostering and onboarding operations across community and Supported Independent Living services nationally.
This is a fast paced, operational leadership role with accountability for:
National rostering and service coordination
Client onboarding and continuity of care
After‐hours and on‐call oversight
Workforce performance, compliance and quality
Risk, adverse event and issue management
You will lead a National team of program/SIL managers, and rostering staff, working closely with the Heads of Client Services and Corporate Operations, to ensure services are delivered safely, efficiently and in line with AAC's service models. This role suits someone who thrives in complex, fast‐movingenvironments, is comfortable making decisions,



and understands the operational realities of delivering high‐intensity disability supports at scale.
What You'll Be Responsible For
Leading and developing a
national client services and rostering team
Overseeing
rostering, service coordination and continuity of care
Managing
client onboarding
, ensuring smooth, risk‐aware transitions
Owning
after‐hours and on‐call operations
Managing
risk, adverse events and operational issues
Ensuring compliance with
NDIS, industrial and governance requirements
Driving
workforce planning, performance and continuous improvement
Providing
clear operational and performance reporting
to leadership
About You
You're a calm, capable and highly accountable leader who understands that good rostering and service coordination is the backbone of quality disability support.
You're someone who:
Is confident leading teams through complexity and change
Understands the responsibility that comes with 24/7 service delivery
Can balance operational detail with strategic oversight
Is decisive, fair and solutions‐focused under pressure
Communicates clearly with clients, families, staff and senior stakeholders
Values governance, compliance and doing things properly — not cutting corners
You Will Bring




10+ years' experience in the disability or community care sector
Demonstrated experience leading client services, rostering or operational teams
Strong understanding of complex care delivery, workforce coordination and service continuity
Proven experience managing adverse events, complaints and operational risk
Confidence engaging with senior stakeholders, clinicians, funders and families
Strong written and verbal communication skills
Ability to solve complex, high‐impact operational issues
High attention to detail and strong accountability
Relevant tertiary qualification (nursing, social sciences or similar)
Current Driver's Licence and vehicle
Current NDIS Worker Screening Check and Working with Children Check
Why Join AAC?
You'll join a values‐driven organisation where leadership istrusted, professionalism is expected, and the work genuinely matters.
This role offers:
National scope and leadership autonomy
A highly experienced and collaborative leadership team
The opportunity to shape and strengthen service delivery systems
Work that directly impacts the safety and quality of life of people with complex needs
This is not a step‐back operational role — it's a chance to own and lead one of the most critical functions in the organisation.
Ready to Lead Where It Counts?
If you're an experienced disability operations leader who values accountability, service quality and strong team culture, we'd love to hear from you.
#J-*****-Ljbffr

📌 National Client Services Manager (Sydney)
🏢 All About Caring
📍 Sydney