An exciting opportunity has become available for an experienced Customer Service Officer to join a busy and supportive team, providing customer service and administrative support for a well-known annual consumer product.
This role will see you assisting customers with enquiries, online and telephone orders, payment processing and delivery-related matters. You will be joining a collaborative team where providing a professional, responsive and positive customer experience is the priority. The role has a start date of the 28th of September to the 18th of December with the chance of extension. The role is Monday to Friday.
The Role
Reporting to the Team Coordinator, your responsibilities will include:
Managing customer enquiries across multiple channels in a qualified and timely manner
Processing online and telephone sales transactions accurately and efficiently
Assisting customers throughout the online ordering process and promoting self-service options
Processing payments, including BPAY transactions
Resolving customer queries and escalating technical or recurring issues where required
Maintaining accurate records and a high level of attention to detail across all interactions
Working collaboratively with the wider team to achieve service and operational objectives
About You
To be successful in this role, you will have:




Previous experience in a fast-paced customer service environment, ideally within a call centre or high-volume service team
Excellent verbal and written communication skills
Strong administration and organisational skills
A customer-focused approach with the ability to handle enquiries professionally and efficiently
Excellent attention to detail and a commitment to accuracy
Confidence using Microsoft Office and the ability to quickly learn new systems and platforms
A positive and collaborative approach to working within a team
Experience using a Customer Relationship Management (CRM) system, particularlyMicrosoft Dynamics, will be highly regarded. Previous exposure to the HEAT customer service model would also be advantageous.
The Opportunity
This is a great opportunity for an experienced customer service professional who enjoys working in a structured, fast-paced environment and takes pride in delivering an excellent customer experience.
You will be joining a collaborative team and playing an important role in supporting customers throughout the ordering and delivery process for a highly recognised annual product.
If you are an organised, customer-focused professional with strong communication skills and enjoy working as part of a busy team, we would love to hear from you.
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📌 Customer Service Officer (Melbourne)
🏢 KLC Recruitment
📍 Melbourne