Collections Advisor Inbound/Outbound - Mobility (Open)
As a key member of our Credit & Collections team, you will take full ownership of your assigned portfolio. In this role, you will be a vital link between our business and our customers, providing qualified solutions that balance commercial outcomes with exceptional service.
Key responsibilities
Managing a high volume of inbound and outbound touchpoints to resolve overdue accounts and secure payment commitments
Utilizing communication skills to negotiate sustainable payment arrangements within approved guidelines
Prioritizing workflow based on risk and aging, ensuring no account falls through the cracks
Investigating account discrepancies and resolving billing queries to remove barriers to payment
Identifying and escalating financial hardship or high-risk cases with empathy and according to regulatory standards




Maintaining meticulous records of all customer interactions and outcomes to ensure audit and compliance readiness
About you
Confident on the phone, able to lead challenging conversations with professionalism and empathy
Possess resilience and a positive attitude, maintaining focus in a high-volume, KPI-driven environment
Detail-oriented with pride in accuracy of work, from data entry to following complex credit policies
Have a hunter mindset for resolving arrears and a helper mindset for customer service
Previous experience in Collections, Banking, or Accounts Receivable (nice-to-have)
Familiarity with credit, billing, or arrears management processes (nice-to-have)
#J-*****-Ljbffr

📌 Collections Advisor Inbound/Outbound - Mobility (Open) (Melbourne)
🏢 Wex
📍 Melbourne