The Practice Manager is responsible for the strategic and operational leadership of Berwick Colorectal & Surgical Specialists. This role oversees all administrative, financial, and human resource functions of the practice - ensuring systems are efficient and compliant, staff are well-supported, and the practice operates to the highest standards of governance, patient experience, and financial performance. The Practice Manager is the primary point of accountability for practice-wide policy, procedure, and continuous improvement.
Key responsibilities
Assist Directors in strategic planning activities, including providing operational insights and data-driven recommendations, identifying opportunities for efficiency improvements and service optimisation, and supporting planning initiatives relating to workforce, workflow, and business growth
Review, update, and continuously improve systems and workflows within Genie/Gentu PMS to maximise efficiency and accuracy
Manage Genie/Gentu configuration including templates, appointment types, user access, and task management settings
Identify system gaps and implement solutions that streamline administrative and clinical workflows
Liaise with Magentus support as required for system troubleshooting, updates, and new feature adoption
Maintain and improve digital filing structures and document management practices within the PMS
Co-ordinate front reception operations and provide reception cover as required
Manage administrative coordination between clinical, reception, and external stakeholders
Oversee accurate and compliant billing, receipting, and configuration management in Eclipse, including troubleshooting and multi practitioner allocations
Manage EOD/EOM audits, banking, reconciliations, and financial reporting to bookkeeper and each director
Monitor debtors,



follow up outstanding/rejected claims, aged debt, and unmatched banking transactions
Ensure compliance with Medicare, private health funds, WorkCover, and TAC billing requirements
Manage inpatient and surgical billing for all surgeons, including high volume cycles, PRODA verification, hospital liaison, and gap payment confirmation
Process refunds, cash and cheque receipts, and ensure secure, accurate reconciliation across all billing systems
Manage end-to-end orientation and induction processes for new staff and consultants
Develop, maintain, and update staff contracts in line with practice requirements and applicable awards
Manage staff rosters and timesheets, including leave management and cover arrangements
Facilitate and manage staff and business meetings, including preparation of agendas and minutes
Support recruitment, onboarding, and performance management processes
Monitor and track individual and team Key Performance Indicators (KPIs) across all administrative and operational roles
About you
Demonstrated experience in medical or specialist practice management
Sound knowledge of medical billing, including Medicare, private health funds, WorkCover, and TAC
Proven experience in staff management, including rostering, onboarding, and performance management
Solid financial acumen, including experience with EOM reporting, banking, and budget management
Demonstrated ability to develop and implement policies, procedures, and SOPs
Excellent written and verbal communication skills with the ability to engage effectively with clinicians, staff, and external stakeholders
Strong organisational skills with the ability to manage competing priorities in a fast-paced environment
High attention to detail and commitment to accuracy across all administrative functions
Experience in a specialist medical practice (desirable)
#J-*****-Ljbffr

📌 Practice Manager (Melbourne)
🏢 Avant
📍 Melbourne