At KOOKAÏ, our people are everything. For over three decades we have grown a brand built on service, style and strong leadership. As KOOKAÏ continues to grow both here in Australia and globally, we are looking for an experienced Risk Manager to join our Legal & Risk team and help protect the business as we scale.
This is an opportunity to shape how KOOKAÏ identifies, manages and mitigates risk across every part of the business; from fraud prevention and cyber risk to crisis management, insurance and compliance. Reporting to the General Counsel, you will have a direct impact on the resilience of Head Office and every store we operate.
This is a hands-on, high-impact role where you'll lead risk identification and mitigation strategies, investigate fraud and irregularities, and build a genuine culture of risk awareness across the business. With a Risk Coordinator reporting to you, you'll work closely with several departments including Legal, Finance, IT, Retail Operations and People & Development.
This full-time role is based onsite working at our KOOKAÏ Head Office, Hawthorn East.
What you'll be doing:
Systematically identify and document operational, strategic, reputational and regulatory risks across the business
Develop and implement risk mitigation strategies, and benchmark KOOKAÏ's practices against industry best practice
Conduct annual risk audits and provide reports and recommendations to the senior leadership team
Investigate allegations of fraud and dishonesty, including financial analysis, stakeholder interviews and reporting on findings
Review transaction data to identify patterns, anomalies and red flags, escalating significant risks as required
Assess and respond to data breaches in collaboration with IT,



and maintain KOOKAÏ's Data Breach Response Plan
Develop and maintain KOOKAÏ's crisis management and business continuity plan
Manage all insurance matters for the Company, including broker relationships and claims administration
Deliver training and build awareness of risk management across the business
Chair quarterly OH&S; meetings and oversee OH&S; reporting, audits and records
What we'd love from you:
Proven experience in risk, compliance, audit or operational frameworks (retail experience highly regarded)
A relevant tertiary qualification in risk management, finance, business or a related discipline
Ability to interpret complex risk information and apply sound judgement in ambiguous, fast-moving environments
Solid project management, time management and organisational skills
Excellent verbal and written communication skills
A results-driven, solutions-focused approach with strong initiative and attention to detail
Competence across MS Office, particularly Outlook, Word and Excel
A high level of integrity and respect for confidentiality
At a time when KOOKAÏ is growing globally, this is a genuine opportunity to shape how risk is managed across the business, work closely with senior leadership, and grow your career. We offer an unbeatable culture, a supportive environment and the kind of brand you'll be proud to have on your CV.
You'll be part of a team where people are valued, ambition is nurtured, and careers are developed. It is an exciting time to join KOOKAÏ's journey.
What you'll love from us:
50% employee discount
Social and team bonding events
Ongoing internal training, mentoring and personal development programs
Wellbeing advantages including wellness and birthday leave
Referral bonuses
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📌 Risk Manager (Melbourne)
🏢 Kookaï
📍 Melbourne