About you
Experienced in customer service delivery, you have the resilience to remain calm under pressure.
You have
strong active listening skills
, can demonstrate
empathy
for the customer, and focus on their
experience
.
What will you bring?
Exceptional communication and interpersonal skills to support customers and work with key internal stakeholders
Computer literate - able to use/learn customer relationship management databases effectively (our CRMs of choice are Buz and Zelda, and we use Google)
Experience in a similar role would be advantageous, but more key is a flair for problem-solving, a flexible attitude, and a "can do" approach
Outstanding organisational skills, close attention to detail, and the ability to manage your time effectively
Well-presented, driven, committed with a positive attitude
Commitment to upholding our values of
Quality, Integrity, Ease
and
Experience
Demonstrated ability to work under minimum supervision and as part of a team
About us
We are an industry leader in the manufacturing and retail space for window furnishings and awnings.
We've been family-run for over 50 years and even after growing so rapidly in the recent past, we are still very much a close-knit team. For more information, check out our website:
The Role
Ownership & responsibility for the day-to-day running of the Fyshwick showroom, ensuring product displays are optimised for experience
Liaising with customers, suppliers & different departments to book appointments, and follow up on quotes in a friendly & timely manner
Helping to serve customers in our showroom, consulting on a number of products and services
Repairing & maintenance of certain blinds that can be completed in the showroom
Full-time 5-day-a-week position with working hours (8.30 am to 5 pm)
Can work 1 in 3 Saturdays (9 am to 1 pm) in our Showroom
What's in it for you? Glad you asked!
Free Parking
Job security with a well-established business
Birthdays off
Awesome team culture
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