Remer Pty Ltd is a growing Australian-owned business specialising in the manufacture and distribution of quality bathroom and home products. With a strong focus on quality, innovation and customer satisfaction, we have built a trusted reputation within the Australian bathroom industry. Our growing team is committed to delivering reliable products and exceptional service to our customers.
About the role
We are seeking a reliable , organised and customer-focused
Customer Service & Dispatch Officer
to join our dynamic team at our Dandenong South facility. You will be responsible for supporting customers throughout the order process, coordinating daily dispatches and working closely with our sales, warehouse and production teams to ensure orders are processed and delivered accurately and on time.
The ideal candidate is a proactive team player with strong attention to detail, excellent communication skills and a positive attitude. This is a great opportunity for someone looking to develop their skills and build a long-term career with a growing Australian-owned company.
Key responsibilities
Respond to customer enquiries via phone and email in a timely and professional manner
Process orders accurately and efficiently and maintain accurate records through the Odoo ERP system
Prepare shipping documents, labels and delivery paperwork
Arrange freight bookings and track shipments to ensure timely delivery
Liaise with transport providers, customers and internal teams to coordinate logistics and delivery activities




Coordinate closely with the Warehouse and Manufacturing teams to arrange and follow up on order fulfilment and dispatch
Follow up delivery issues, shortages, damages and customer queries
Assist with inventory management and monitor inventory accuracy
Identify operational issues and assist with implementing practical solutions
Assist with other day-to-day operations, sales coordination and administrative tasks as required
What we're looking for
Proven experience working in a warehouse, manufacturing or distribution environment
Strong proficiency with ERP and Microsoft Office applications,
Previous experience with Odoo ERP is highly desirable
Proven experience coordinating freight and transport providers
Excellent organisational and time management skills with the ability to multitask effectively
Outstanding communication and interpersonal abilities, with the capacity to work collaboratively across teams
Demonstrated problem-solving skills and the ability to work independently and as part of a team
Strong attention to detail and accuracy
A proactive attitude and willingness to take ownership of tasks and see them through to completion
What we offer
Stable position with a growing Australian business
Competitive salary based on experience
Excellent company culture and a supportive, friendly team
Long-term career development and progression opportunities
Join Remer
If you are an organised and motivated operations professional looking for a hands-on role where you can make a genuine contribution to a growing business, we would love to hear from you.
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📌 Customer Service & Dispatch Officer (Melbourne)
🏢 Remer
📍 Melbourne