Royal Flying Doctor Service – Melbourne VIC
Work for Australia's most trusted and iconic charity
Access to salary packaging options to reduce your taxable income
About Us
When people talk about the Flying Doctor, thoughts generally turn to red-bellied planes undertaking rescue missions in the Outback. However, the current Victorian story is one that reflects today's challenges for people living in remote and rural communities across the state. While we do still transport people by air and by road, this work is complemented by a range of primary health services that address the most common issues people living in country Victoria face when accessing health care.
About the Role
We're seeking an experienced healthcare administration professional to lead our Health Programs Administration team and ensure our clinics, clinicians and support services operate efficiently and effectively.
This role combines people leadership, clinic operations, appointment utilisation, stakeholder engagement and service coordination. Leading a team of six administration staff, you'll play a key role in keeping our specialist, wellbeing and oral health services running smoothly while supporting high-quality experiences for patients, clinicians and partner organisations.
Reporting to the Service Operations Manager, you'll over sea a team responsible for appointment scheduling, clinician support, telehealth administration, enquiries, referrals, billing and operational coordination across a range of health programs
Key responsibilities include but not limited to:
Leading and developing a team of Operations Administrators and Program Officers




Supporting specialist, wellbeing and dental services across multiple locations
Managing clinician schedules and ensuring clinics are fully utilised
Overseeing appointment management, waitlists, cancellations and service capacity
Supporting Medicare billing, claiming and reporting activities
Building strong relationships with clinicians, partner organisations and internal stakeholders
Identifying opportunities to improve and standardise operational processes
Supporting quality, compliance and contract requirements
Working collaboratively with internal health program teams to ensure service delivery objectives are achieved
To be successful, you will need:
Experience in healthcare administration, clinic operations or practice management
Strong knowledge of medical terminology and healthcare administration processes
Experience with Medicare billing, claiming or health funding processes
Demonstrated experience leading and developing administrative teams
Experience supporting telehealth, specialist or community health services
Robust stakeholder management and relationship-building skills
An ability to balance competing priorities in a busy healthcare environment




A continuous improvement mindset and the ability to standardise and strengthen operational processes
Satisfactory completion of safety screening including a current Working with Children's Check, National Police Check, and the right to work in Australia.
What working at RFDS can offer you:
Five non-accruable Office Closure Leave days each year
Employee Assistance Program (EAP)
Access to salary packaging options to reduce your taxable income
Fitness passport - a discounted gym membership to gyms and pools that both you and your family can enjoy
Access to discounted private health insurance
Enjoy a full-time role with flexible work arrangements to work from home and at our Richmond office, transitioning to our Collins Street office later this year, as well as options for purchased leave.
Great parental leave benefits in addition to government parental leave.
Need more information?
For any enquiries, please email
Applications close on 4pm Tuesday 6 October ****
Please note that we are unable to accept late applications, or applications submitted via email.
We aim to fill vacancies as quickly as possible. This means that we will close advert as soon as we have found the right candidate, and this may be before the published closing date. We would therefore advise interested applicants to apply as early as possible.
We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from
Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities.
#J-*****-Ljbffr

📌 Health Programs Administration Lead (Melbourne)
🏢 Royal Flying Doctor Service
📍 Melbourne