Location:
Orange, NSW
Contract:
till 30/11/2026 with possible extension
Pay Rate:
$***** per hour + superannuation
Roster:
6 days on, 1 day off
Hours:
8:00am to 6:00pm, including a 30-minute lunch break
Positions Available:
20
Extension:
Possible extension beyond 30 November ****
Hotline Crew
Location:
Orange, NSW
Contract:
till 30/11/2026 with possible extension
Pay Rate:
$***** per hour + superannuation
Roster:
6 days on, 1 day off
Hours:
8:00am to 6:00pm, including a 30-minute lunch break
Positions Available:
20
Extension:
Possible extension beyond 30 November ****
About the Role
We are currently seeking
20 Hotline Crew members
to join a public information response team based in
Orange, NSW
.
This is an office-based role supporting a community hotline. You will be responsible for responding to enquiries from members of the public, providing accurate information, recording conversations and actions, maintaining high-quality data and escalating issues where required.
This opportunity will suit candidates with experience in
customer service, contact centres, community engagement, public information or similar high-volume environments
who can remain professional and composed in a fast-paced setting.
Key Responsibilities
Respond professionally to enquiries from members of the community.
Maintain current knowledge of hotline scripts, procedures and response information.
Accurately record conversations, enquiries and actions taken.
Enter accurate and timely information into response management systems and hotline event logs.
Identify and elevate issues that may impact response activities.
Report WHS incidents and other safety concerns promptly.
Provide accurate and consistent public information in line with government communication requirements.
Manage challenging or sensitive interactions professionally.




Apply conflict resolution and negotiation skills when dealing with difficult enquiries.
Maintain confidentiality and accuracy when handling community information.
Complete case notes, data entry and administrative follow-up activities.
Report progress, issues and outcomes to the Hotline Team Leader.
What We're Looking For
To be successful, you will have:
Previous experience in
customer service, contact centre, community engagement, public information or a similar environment
.
Knowledge of
NSW agriculture, agricultural industries and relevant stakeholders
.
Strong verbal and written communication skills.
Excellent interpersonal and active listening skills.
Demonstrated ability to manage conflict and negotiate appropriate outcomes.
Ability to remain calm and professional when dealing with challenging members of the public.
Strong attention to detail and accurate data entry capability.
Ability to quickly learn new systems, scripts and processes.
Confidence working in a high-pressure and rapidly changing environment.
Ability to follow established government communication policies and procedures.
Solid computer literacy and administrative skills.
Working Hours & Roster
6 days on, 1 day off
roster.
Rostered day off may fall on
any day of the week
.
Standard working hours are
8:0am to 6:0pm
.
Hotline operating hours are
8:0am to 5:0pm
.
The additional hour is allocated to case notes, data entry and administrative follow-up.
57 hours per week
, including
2.5 hours of weekday overtime plus weekend overtime
.
What You Can Expect
Temporary contract till
30 November **** with possible extension
$***** per hour + superannuation
.
Full-time, office-based work in
Orange, NSW
.
20 positions available.
Laptop supplied and configured for successful candidates.
Comprehensive training and support provided during onboarding.
Opportunity to contribute to an important public information and community response function.
#J-*****-Ljbffr

📌 Hotline Crew (Orange)
🏢 Indigeco
📍 Orange