Job Description
Duty Manager – Hannah St Hotel Melbourne
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A home. A hotel. A place to get lost in, to take refuge in, to revel in.
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Welcome to Hannah St Hotel, Southbank's newest neighbourhood precinct. Designed by Flack Studio, our hotel is an ever‐evolving framework for experience — a agile, open‐door space that reflects the spirit of Melbourne. With 188 authentically Melbourne guest rooms, Hannah St is a place for the late nights, the sleep‐ins, the early mornings, the long lunches, the unexpected encounters, and the familiar comforts.
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We are seeking a Duty Manager who embodies our purpose: to create a hotel that is of place — a true coming together of the people and stories that make up this city.
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Your Role in the Story
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As a full time Duty Manager, you are the heartbeat of our daily operations. You lead with warmth, precision, and a deep understanding of what makes a guest feel at home. You are a connector, between guests, team members, and the rhythm of the hotel.
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What you'll do:
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Be the go‐to for our Hotel team, guiding daily operations with a hands‐on, people‐first approach.
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Coordinate shift tasks and delegate with clarity and care.
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Ensure seamless check‐in/check‐out experiences, using guest names and personal touches that matter.
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Lead daily briefings to share hotel happenings — VIPs, group movements, feedback, and more.
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Confidently promote rooms, rates, and services,



handling reservations and guest requests with pride, friendliness, and efficiency.
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Deliver exceptional guest experiences, resolving concerns empathetically and ensuring all special requests are fulfilled.
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Maintain operational accuracy, including system updates, financial reporting, auditing, and adherence to credit/account procedures.
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Support team and shift coordination, ensuring smooth transitions, clear communication, and contributing to recruitment, rosters, and performance reviews.
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Ensure high presentation standards across the lobby, front desk, and F&B; outlets, ensuring a welcoming and professional environment.
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Audit daily activity across Front Office and F&B; operations.
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Support roster creation, recruitment, performance reviews, and team development.
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Maintain immaculate presentation across lobby, front desk, and F&B; outlets.
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Who You Are
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A natural host with a passion for people and place.
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A leader who inspires initiative, collaboration, and continuous improvement.
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A detail‐oriented operator who thrives in dynamic environments.
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Someone who understands that hospitality is both an art and a science — and knows how to balance both.
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Why Hannah St Hotel?
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A place for the in‐between moments, the planned and the spontaneous, the old favourites and the new locals. A place that feels like Melbourne, because it is Melbourne.

📌 Duty Manager (Victoria)
🏢 TFE Hotels Group
📍 Victoria