Kubota Australia and New Zealand distribute high quality agricultural, construction and power machinery and equipment supported by commercial and consumer financing. As Customer Service Representative for Kubota Australia Finance (KAF) you will support the incentivisation of sales through financing by completing activities associated with processing equipment finance applications.
We presently have on offer a nine month maximum term contract opportunity.
Your main accountabilities would include.
Proactively manage daily business activities and compliance by operating within policy, procedure, set guidelines and governance frameworks
Manage KAF Customer Service email box ensuring triage, management and completion of enquiries
Process and examine loan application to ensure accuracy of information and compliance to policy and procedure
Prepare finance quotations according to finance program parameters
Achieve agreed service level standards and objectives relevant to work outputs
Undertake deal follow-up and management and record in relevant system/s
Accuracy of application activities is within agreed tolerances as measured by quality check and rework from credit assessment and settlement team
Act as first point of contact for customers/dealers in relation to application/quotation enquiry
Identify and mitigate against identified risk and issues, including effectively handling, escalating and following up customer queries, issues and complaints
Ensure behavioral, ethical and procedural compliance with the Kubota's policies and procedures
Report on Compliance activities to appropriate authority/s (as required)
Undertake a broad range of general administrative duties




To be successful in the position you must be an Australian citizen/ resident or already possess a visa that allows unrestricted right to work and reside in Australia for a period of at least 28 days beyond the contract period.
Your profile would likely include:
Secondary education (at a minimum)
Experience in a similar position undertaking customer service duties for consumer/ commercial financing operations
Demonstrate an excellent applied understanding of lending processes
Strong knowledge and understanding of Australian and New Zealand legislative and regulatory requirements. including but not limited to; AML/CTF Act, Privacy Act, and National Credit Code
Ability to develop and maintain positive and productive professional relationships, including with customers
Highly developed organisational skills evidenced by a track history of meeting agreed deadlines and standards through effective coordination of workflow and prioritisation of work
Strong attention to detail and focus on accuracy/ quality
Well developed interpersonal skills and proven communication (verbal and written) and negotiation skills
Well developed conceptual and problem-solving capability
Customer centric approach
Proven ability to monitor and ensure compliance with relevant regulatory requirements
Demonstrated ability to work in a dynamic, fast paced and busy team setting
Work with great people in a globally recognised, stable brand with a focus on ongoing business growth and sustainability.
Benefits include:
Required tech equipment
Salary sacrifice option for novated leasing motor vehicle/s and product discounts via Flare Benefits and in-house product purchase discount
Option to attain up to 15% superannuation
Opportunity to participate in Corporate Social Responsibility activity
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📌 Customer Service Representative Equipment Financing (9Mth Contract) (Melbourne)
🏢 Kubota Australia and New Zealand
📍 Melbourne