Join One of Victoria's Leading Electronic Security Companies
Protection Pacific Security is a proudly Australian-owned security company established in ****. We specialise in the design, installation, monitoring and maintenance of electronic security systems including CCTV, Access Control, Intruder Detection and Integrated Security Solutions.
Due to continued growth, we are seeking an organised and proactive
Service Coordinator / Administration Officer
to join our team at our modern Carrum Downs office.
This is a pivotal role within our business, helping coordinate technicians, manage customer communications and support the smooth day-to-day operation of our service department.
If you enjoy working in a fast-paced environment, solving problems and being the person who keeps everything running smoothly, we'd love to hear from you.
About the Role
As our Service Coordinator, you will work closely with customers, technicians, management and suppliers to ensure service and installation work is planned, scheduled and completed efficiently.
You will become a valued member of our administration and operations team and play an important role in delivering exceptional customer service.
Key Responsibilities
Service Coordination & Scheduling
Schedule and coordinate service and installation technicians
Allocate jobs and manage technician workloads
Monitor work progress and reschedule jobs where required
Ensure technicians have all information, equipment and access details required
Customer Service
Manage inbound calls and emails
Liaise with customers regarding bookings, service requests and job updates
Provide professional and friendly customer support
Follow up outstanding service requests and customer enquiries
Administration




Create and process work orders
Enter and maintain customer information within company systems
Maintain accurate records and filing systems
Support the management team with general administration duties
Team Support
Coordinate with technicians and suppliers
Assist with ordering equipment and arranging access equipment where required
Contribute to process improvements and operational efficiency
Help maintain the positive culture that PPS is known for
About You
We're looking for someone who is organised, motivated and enjoys working with people.
You'll Bring
Experience in administration, scheduling or service coordination
Strong organisational and multitasking skills
Excellent communication skills, both written and verbal
A positive attitude and willingness to help wherever required
Strong attention to detail
The ability to work independently and use initiative
Qualified presentation and customer service skills
Bonus Points If You Have
Experience coordinating field technicians or trades
Experience in security, electrical, facilities management or service industries
Experience using job management software such as Ascora, Simpro or similar platforms
(Don't worry if you don't tick every box. We'd still love to hear from you.)
What We Offer
Modern office facilities in Carrum Downs
Secure onsite parking
Supportive team environment
Stable, long-term career opportunity
Ongoing training and development
Opportunity to grow with a well-established and respected business
Exposure to a wide range of administrative, operational and customer service functions
Hours & Location
Monday to Friday
8:00am - 4:00pm
Carrum Downs VIC
Onsite role
Applicants must have full Australian working rights.
#J-*****-Ljbffr

📌 Service Coordinator / Administration Officer (Melbourne)
🏢 Protection Pacific Security
📍 Melbourne