Job Description
We are looking for an organised, proactive and hands-on Warehouse & Dispatch
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Coordinator to join our team across Hansen & Gretel and Ownley.
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Based at our Rosebery head office, this role will take ownership of the day-to-day
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running of our warehouse and dispatch operations, including online order fulfilment,
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returns management, regular stocktakes and inventory accuracy.
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This is a hands-on role for someone who enjoys working in a fast-paced fashion
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environment and takes pride in keeping stock, systems and processes organised and
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accurate.
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Key Responsibilities
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Online Orders & Dispatch
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Pick, pack and dispatch daily online orders across Hansen & Gretel and Ownley
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Ensure orders are dispatched accurately and within required timeframes
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Prioritise dispatch during launches, promotions and peak trading periods
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Prepare shipping labels, documentation and courier bookings
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Liaise with the Ecommerce team regarding order or stock discrepancies
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Ensure all orders are packed and presented in line with brand standards
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Returns Management
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Manage the day-to-day processing of online returns and exchanges across both
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brands
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Receive, inspect and process returned items promptly
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Ensure returned stock is accurately updated in the system and returned to the
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correct warehouse location
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Identify and report damaged, faulty or incorrectly returned products
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Liaise with Customer Service and Ecommerce regarding return issues where
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required
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Ensure returns are processed within agreed timeframes
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Stocktakes & Inventory Accuracy
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Maintain a structured stocktake schedule to ensure all warehouse inventory is
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regularly counted
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Investigate and resolve stock discrepancies
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Ensure physical stock accurately matches inventory levels within our systems
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Update stock quantities following approved stock counts
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Identify missing stock, incorrect locations and recurring inventory issues
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Assist with larger full-business stocktakes when required
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Maintain accurate records of completed stocktakes and discrepancies
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Work closely with Ecommerce and Operations to minimise overselling and
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unfulfilled orders
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Warehouse & Stock Management
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Maintain a clean, organised and easy-to-navigate warehouse and stockroom
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Ensure all stock locations, tubs and shelving are clearly and permanently labelled
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Ensure physical stock locations accurately match our inventory systems
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Receive, unpack, count and organise incoming stock
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Replenish and consolidate warehouse stock as required
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Maintain accurate records of stock movements
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Ensure new stock is received, counted and allocated to the correct locations
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promptly
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Wholesale & General Dispatch
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Assist with packing and dispatching wholesale orders when required
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Prepare cartons and shipments for wholesale customers
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Coordinate incoming and outgoing samples and other business shipments
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Assist with stock transfers between head office and retail stores
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Liaise with couriers and freight providers where required
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General Operations
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Support the wider team during launches, sale periods and other high-volume
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trading periods
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Identify opportunities to improve warehouse, returns and dispatch processes
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Maintain appropriate levels of packaging and warehouse supplies
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Keep all warehouse and work areas safe, tidy and organised
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Assist with other operational duties across both brands as required
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About You
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Is extremely organised and detail-oriented
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Takes ownership of their responsibilities and follows tasks through to completion
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Has strong inventory and stock management skills
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Works efficiently without compromising accuracy
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Enjoys creating and maintaining organised systems
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Can manage competing priorities in a fast-paced environment
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Has strong communication skills and flags issues early
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Is physically comfortable with a hands-on warehouse role, including unpacking
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cartons, moving stock and being on their feet throughout the day
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Has previous warehouse, ecommerce dispatch, returns, inventory or retail stock
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experience
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Fashion or ecommerce experience is highly regarded
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Experience with Shopify and inventory management systems would be
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advantageous
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What Success Looks Like
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Success in this role means:
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Online orders are dispatched quickly and accurately
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Returns are processed promptly and correctly
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Regular stocktakes are completed consistently
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Physical stock accurately matches our inventory systems
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Stock discrepancies are investigated and resolved quickly
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The warehouse remains organised and easy for the wider team to navigate
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You will play an key role in ensuring our customers receive their orders efficiently
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while maintaining accurate inventory and strong operational standards across Hansen &
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Gretel and Ownley.
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The Role
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Position: Warehouse & Dispatch Coordinator
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Employment: Full-Time
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If you are organised, hands-on and love working behind the scenes to keep a fast- paced fashion business running smoothly, we would love to hear from you.

📌 Warehouse & Dispatch Coordinator (New South Wales)
🏢 HANSEN & GRETEL
📍 New South Wales