The primary role is to manage a pool of Future Butterfly clients who receive disability services. You will visit the people we support in their homes and work with them, their families, guardians and representatives to develop the plans and assessments that shape their supports, in line with the NDIS Practice Standards. Secondly, you will cultivate relationships and use existing sector relationships to build Future Butterfly's referral pipeline through face-to-face meetings with support coordinators, allied health and plan managers.
Key responsibilities
Conduct home visits with participants across Melbourne metro
Develop, review and document NDIS participant support plans, service agreements and risk assessments to Practice Standards
Identify, manage, document and escalation risk, including regulated restrictive practices
Maintain participant documentation to a standard that withstands audit
Contribute to improving internal templates, processes and risk assessment tools




Build and maintain referral relationships across the disability sector
Represent Future Butterfly to participants, families and the wider sector
About you
Substantial recent experience in disability service delivery, ideally client management with a care provider, or in support coordination
Demonstrated capability in risk identification, management, documentation and escalation
Working knowledge of regulated restrictive practices and provider reporting obligations
Experience developing NDIS plans, assessments or equivalent participant-facing documentation
Current NDIS Worker Screening Check clearance already held
Current Australian driver licence and an insured vehicle
Valid work rights covering the hours and duration of the role
Existing connections in the disability sector
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📌 Disability Client Services Officer (Melbourne)
🏢 FUTURE BUTTERFLY
📍 Melbourne