A dedicated and experienced part-time Receptionist/Administrative Assistant position in a psychology private practice in Lower Templestowe. The practice supports a broad range of clients, including adults, children, adolescents and their families. This position offers an excellent chance for someone with a warm and approachable manner who wishes to contribute to a supportive working environment. The role requires working two days per week, specifically Friday (9-5pm) and Saturday (9-1pm). There may be opportunities for additional shifts to cover staff leave and the possibility of a third regular day.
Key responsibilities
Welcoming clients and conducting intake phone calls
Making client appointments and managing the diary
Liaising with clinicians and other health professionals
Filing and maintaining the reception and waiting area
Processing Medicare billing and collecting payments
Scanning and faxing documents
Providing feedback to the team to enhance administrative procedures
Assisting psychologists and the practice manager with additional tasks as needed
About you
At least one year of experience in a medical,



allied health, or similar administrative environment
Excellent customer service skills, with an understanding of client confidentiality
Ability to maintain a calm, sensitive, pleasant and respectful manner with a diverse range of people
Initiative to work independently, as well as being an effective team player
Strong organisational and administrative abilities
Attention to detail and a high degree of accuracy
Capacity to prioritise tasks, meet deadlines, and perform well under pressure
Keen interest in improving service delivery performance
Excellent IT and computer skills, including a willingness to learn new systems
Outstanding interpersonal and communication abilities, both written and verbal
Market-competitive salary. Work in an environment where your skills and initiative are valued. Our team prides itself on being friendly and hard-working, with open communication and mutual support at the core of our values.
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📌 Clinical Receptionist (Melbourne)
🏢 Align Psychology
📍 Melbourne