Solutions Engineer – Amazon Connect / AWS / Serverless
Up to $160k+ Super
Minimum 5 years of experience in cloud solutions
Must be confident across Amazon Connect
WHO ARE WE?
We are a Sydney-based cloud solutions and CX-focused MSP, delivering innovative contact centre and customer experience platforms for enterprise and SMB clients. Our team specialises in leveraging Amazon Connect and AWS technologies to design scalable, secure, and high-performing customer engagement solutions.
With a strong presence in Australia, we partner with clients to modernise their customer experience operations, streamline workflows, and implement reliable cloud-native platforms. Our team-oriented environment allows engineers to grow their skills while contributing to meaningful, high-impact projects.
WHAT WILL YOU BE DOING?
As a Solutions Engineer, you will be a hands-on technical lead for CX and cloud-native solutions. Your responsibilities will include:
Designing, developing,



and supporting Amazon Connect-based customer experience solutions
Building backend services and APIs to integrate CCaaS platforms with core systems
Managing serverless cloud architectures in AWS, including Lambda, DynamoDB, S3, and API Gateway
Maintaining technical documentation and contributing to deployment and testing standards
You will collaborate closely with solution architects, CX specialists, and delivery teams to ensure systems are scalable, secure, and meet performance requirements.
Hands-on experience with Amazon Connect and AWS serverless architectures
Experience integrating cloud systems with enterprise platforms (Salesforce, Dynamics)
Solid understanding of CI/CD, infrastructure-as-code, and cloud deployment processes
Minimum 3 years of experience in cloud or CX solutions engineering
Excellent problem-solving, communication, and teamwork skills
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📌 Solutions Engineer (Melbourne)
🏢 Searchability®
📍 Melbourne