Job Description

About The Position /n

Totally Smiles Indooroopilly is on the lookout for a friendly and professional dental receptionist to join our busy, patient-focused practice on a full time basis including Saturdays. We are a modern practice offering a wide range of treatments from general check ups to cosmetic treatments.

About The Position /n

Totally Smiles Indooroopilly is on the lookout for a friendly and professional dental receptionist to join our busy, patient-focused practice on a full time basis including Saturdays. We are a modern practice offering a wide range of treatments from general check ups to cosmetic treatments.

/n As the first point of contact, you’ll play a key role in creating a warm and welcoming experience for every patient who walks through our doors. This is a fantastic opportunity for someone who enjoys working with people, thrives in a team environment, and takes pride in providing excellent customer service.

/n The role is predominantly reception-focused, with flexibility to support sterilisation and dental assisting as needed.

Key Responsibilities /n

/n

- Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.

/n

- Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.

/n

- Billing and Insurance: Process payments, manage billing inquiries,



and assist patients with payment plans and verification.

/n

- Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.

/n

- Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.

/n

- Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.

/n

What We Can Offer You /n

/n

- Competitive hourly rate

/n

- Varied role

/n

- Opportunity to make a difference

/n

- Access to our Employee Assistant Program

/n

- Unlock exclusive discounts and cashback offers on the Swag App

/n

- Certified Great Place to Work two years in a row 2024 & 2025

/n

What Do You Need To Succeed /n

/n

- Prior experience is essential

/n

- A Cert III or IV in Dental Assisting is beneficial but not mandatory

/n

- Excellent verbal and written communication skills

/n

- Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment

/n

- Capability to address patient concerns and resolve issues with professionalism and empathy

/n

- Attention to detail

/n

What's Next /n

If you’re excited about the prospect to help us grow, we’d love to hear from you. Applications will be reviewed as they come in, so don’t hesitate—

/n

#J-18808-Ljbffr

📌 Dental Receptionist (Brisbane)
🏢 Impression Dental Group
📍 Brisbane