About the role

You'll be responsible for assisting customers across both inbound phone calls and customer enquiry tickets. You'll work Monday–Friday, 9:00am–5:00pm with 2 work-from-home days per week after training and competency sign-off.

Key responsibilities

- Taking inbound customer service calls

- Processing and responding to customer enquiry tickets

- Assisting with delivery, tracking and freight enquiries

- Investigating enquiries and providing accurate updates

- Liaising with our depot and operational teams

- Maintaining accurate customer and consignment notes

About you

- Previous customer service or freight/transport experience is essential

- Strong verbal and written communication skills

- A confident and professional phone manner

- Fast and accurate typing skills

- Excellent spelling and grammar





- Strong computer and problem-solving skills

- Valuable attention to detail and organisation

- The ability to handle customer complaints professionally

About us

Hunter Express is a nationwide Australian transport and logistics company. Our Customer Service team works closely with customers, depots and operational teams to resolve enquiries and provide clear, accurate information.

Benefits

- $37.50 per hour casual rate

- Opportunity to earn performance-based bonus

- 2 WFH days per week after training and competency sign-off

- Approximately 4 weeks of structured training

- ASAP start

📌 Customer Service Agent (Casula)
🏢 Hunter Express
📍 Casula