Responsible for delivering a welcoming, engaging and individual level of service to ensure the guest experience at Quay Perth is a memorable one.

Responsibilities include, but not limited to.

- Preparing all arrivals for the day with special attention to VIP arrivals: read correspondence for the day and note special requests of guests

- Communicates with Housekeeping and gets all arrival rooms ready prior to guest arrival.

- Provide friendly, efficient and qualified service to all guests.

- Provide hotel information and information regarding special events to guest.

- Up-sell rooms to increase revenue of the hotel.

- Prepares and update rooming lists of group arrivals and check into system.

- Ensure that room keys are returned at the time of departure and that all outstanding bills are settled.

- Ensure the check-out experience is friendly, warm and accurate.

- Handle guest complaints efficiently and channel to correct department for immediate action and follow up.





- Answer telephone calls promptly and give accurate information

- Assisting enquiries with room reservations and inputting reservations

- Maintains effective internal communication with all stakeholders throughout the shift.

- Ensuring all details are recorded accurately and efficiently

About You

- Experience in a 4+ star boutique hotel

- Is passionate about delivering memorable moments and a boutique level of service

- A self-motivated person who strives for the best in their team and themselves

- Enjoys working a flexible roster including evenings, weekends and public holidays

- Experience in acting as a step-up duty manager is desirable

About Us

Quay Perth is a leading independent hotel focusing on delivering unique luxury experiences to the individual traveller.

At Quay Perth we are PROUD in following our Core Values:

- Positive

- Respect

- Open

- Unity

- Dependable

📌 Guest Service Agent (Perth)
🏢 Quay Perth
📍 Perth