McMillan Shakespeare is seeking a Workforce Data & Forecasting Lead to turn data into trusted insights for Maxxia and RemServ operations. You will own forecasting methods, models and capacity frameworks shaping decisions across contact centre and processing workloads to drive efficiency and growth.
You will lead the forecasting discipline, build robust models, and translate workforce data into actionable recommendations for improved service performance and operational outcomes.
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📌 Strategic Workforce Forecasting Lead (Brisbane City)
🏢 Mcmillan Shakespeare
📍 Brisbane City
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