The Practice Manager is responsible for the strategic and operational leadership of Berwick Colorectal & Surgical Specialists. This role oversees all administrative, financial, and human resource functions of the practice - ensuring systems are efficient and compliant, staff are well-supported, and the practice operates to the highest standards of governance, patient experience, and financial performance. The Practice Manager is the primary point of accountability for practice-wide policy, procedure, and continuous improvement.

Key responsibilities

Assist Directors in strategic planning activities, including providing operational insights and data-driven recommendations, identifying opportunities for efficiency improvements and service optimisation, and supporting planning initiatives relating to workforce, workflow, and business growth

Review, update, and continuously improve systems and workflows within Genie/Gentu PMS to maximise efficiency and accuracy

Manage Genie/Gentu configuration including templates, appointment types, user access, and task management settings

Identify system gaps and implement solutions that streamline administrative and clinical workflows

Liaise with Magentus support as required for system troubleshooting, updates, and new feature adoption

Maintain and improve digital filing structures and document management practices within the PMS

Co-ordinate front reception operations and provide reception cover as required

Manage administrative coordination between clinical, reception, and external stakeholders

Oversee accurate and compliant billing, receipting, and configuration management in Eclipse, including troubleshooting and multi practitioner allocations

Manage EOD/EOM audits, banking, reconciliations, and financial reporting to bookkeeper and each director

Monitor debtors,



follow up outstanding/rejected claims, aged debt, and unmatched banking transactions

Ensure compliance with Medicare, private health funds, WorkCover, and TAC billing requirements

Manage inpatient and surgical billing for all surgeons, including high volume cycles, PRODA verification, hospital liaison, and gap payment confirmation

Process refunds, cash and cheque receipts, and ensure secure, accurate reconciliation across all billing systems

Manage end-to-end orientation and induction processes for new staff and consultants

Develop, maintain, and update staff contracts in line with practice requirements and applicable awards

Manage staff rosters and timesheets, including leave management and cover arrangements

Facilitate and manage staff and business meetings, including preparation of agendas and minutes

Support recruitment, onboarding, and performance management processes

Monitor and track individual and team Key Performance Indicators (KPIs) across all administrative and operational roles

About you

Demonstrated experience in medical or specialist practice management

Sound knowledge of medical billing, including Medicare, private health funds, WorkCover, and TAC

Proven experience in staff management, including rostering, onboarding, and performance management

Strong financial acumen, including experience with EOM reporting, banking, and budget management

Demonstrated ability to develop and implement policies, procedures, and SOPs

Excellent written and verbal communication skills with the ability to engage effectively with clinicians, staff, and external stakeholders

Robust organisational skills with the ability to manage competing priorities in a fast-paced environment

High attention to detail and commitment to accuracy across all administrative functions

Experience in a specialist medical practice (desirable)

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📌 Practice Manager (Melbourne)
🏢 Avant
📍 Melbourne