IT Helpdesk Officer

Bepassionate. Be progressive. Hawkesbury City Council.

- Salary
negotiable $80k to $96k + Super
- 9 Day Fortnight
- Fitness Passport Option + On-Site Parking

Hawkesbury City
Council is the largest local government area in metropolitan NSW covering 2,800
square kilometres, incorporating both urban and rural communities. We are committed to working together to
deliver outcomes for the community through innovation and best practice.

Hawkesbury City Council strives to be an inclusive workplace
for all people. We welcome and encourage applications from all ages and
genders, Aboriginal and Torres Strait Islander peoples, people from culturally
diverse backgrounds, the LGBTIQ+ community, veterans and people with
disabilities.

The Role

Reporting to the Senior Network
Administrator and based in Windsor, the IT Helpdesk Officer is the first line
of contact for users by providing technical helpdesk support to Council Staff via phone calls,
emails and in person. Your typical duties will include; call response,
business application support, hardware faults, customer support of programs on
PC’s and LAN and administration support to the IT team. You will display a high
level of customer service assisting employees with all IT related enquiries.

About You

You have demonstrated experience in managing and maintaining IT
Support and Systems Helpdesk, with the ability to support both technical and non-technical
users. You will have strong problem solving skills and the ability to manage
competing priorities, implement change, and deliver solutions. You are a proactive,



adaptable professional with robust communication and interpersonal skills, with the ability to work independently or as part of a team.

- Tertiary qualifications in Information
Technology, IT Certification or working towards completing, or relevant industry experience
- Demonstrated ability to provide desktop and
application support
- Excellent customer service and communication
skills
- Demonstrated business analysis and problem
solving skills
- The right to live and work in Australia
- Class C Drivers Licence
- WHS General Construction Work in NSW
- Working with Children Check (WWCC)
- Successful applicants will be required to
undergo background (police) checks and medical declaration
- Certificate in Information Technology
Infrastructure Libraries (ITIL)
- Knowledge and Awareness of cybersecurity principles and frameworks
- Knowledge and understanding of IT network
protocols
- Experience with local government software such
as Financials / Property and Rating / Records Management systems

The Rewards

An attractive
salary will be negotiated with the successful applicant commensurate with
qualification, skills, and experience.

- Rostered
Day Off
- Flexible
work arrangements
- Health
and Wellbeing Program
- Long
Service Leave after 5 years
- Training
and Development Opportunities
- Employee
Reward and Recognition program
- Fitness Passport Option
- Social
Club - BBQs, Christmas parties, raffles and activities
- Employee
Assistance Program for employees and their family

#J-18808-Ljbffr

📌 IT Helpdesk Officer (Windsor)
🏢 Careers at Council
📍 Windsor