Customer Service Representative - Builder Developer - North West Sydney

What's on Offer

- Long term security with 3 years secured work right now
- Great environment and great leadership in place that will ensure mentoring and career growth can happen making it very hard for people to want to leave
- Diversity in projects the company deliver from H&L; to medium density projects for large stand-alone developers

Overview of the role

- Baulkham Hills Location
- Residential Builder with a development arm – highly successful
- Not your typical project home builder; they have a diverse portfolio of work
- Big land bank which sees them in a strong position right now giving the current land shortages
- Work alongside an existing team of 4 with a dedicated CSR Manager
- Salary depending on experience, $75k – $90k + Super

Key Responsibilities

- Support clients from contract deposit to handover through the provision of personalised customer service and administration support
- Client Relationship Management
- Maintenance of client files and related information
- Workflow management and reporting
- Liaison with internal departments and teams on required approvals
- Coordination of engineering details, water board, hydraulic, acoustic,



bushfire etc.
- Preparation of submission documentation and liaison with relevant Developer/Council/PCA
- Coordination of all necessary documentation from clients, suppliers, contractors, lenders, brokers as required
- Provision of practical completion and settlement letters prior to and completion of settlement

Requirements To Apply

- 4 + years of experience within the building industry in a Customer Service role with working knowledge of the Pre-Construction and Construction process.
- Ability to clearly identify the Customers’ needs and generate solutions to suit both the Customer and business.
- Excellent communication skills both written and verbal.
- Interpersonal skills with the ability to build a quick rapport with Customers
- Strong attention to detail.
- Competent computing skills in Microsoft Office, On-Site Companion or an equivalent system
- A confident and friendly personality with the ability to work well in a co-operative team environment
- Self-motivated, dedicated and agile
- Highly organised with the ability to multi-task and deal with a variety of activities

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📌 Customer Service Representative (Sydney)
🏢 Mckinnel Associates
📍 Sydney