Smile Focus is a modern and growing dental healthcare practice dedicated to providing

exceptional patient care and outstanding customer service. We pride ourselves on creating a welcoming environment for our patients while fostering a supportive and collaborative workplace for our team.

We are currently seeking an experienced and highly organised Office Manager to oversee

our day-to-day administrative operations and support the efficient functioning of our

business.

Key Responsibilities

- Coordinate and manage office administration functions to ensure efficient day-to-day administrative and operational activities of Smile Focus.
- Provide administrative support to Smile Focus senior management and assist in implementing operational strategies and business initiatives.
- Develop and maintain office systems, procedures, and workflows to improve productivity and operational efficiency.
- Oversee records management, documentation, and filing systems, ensuring compliance with organisational and legislative requirements.
- Liaise with suppliers, customers, healthcare providers, and other stakeholders to support effective service delivery and business outcomes.
- Monitor office supplies, equipment, and inventory levels, coordinating procurement activities as required for Smile Focus.
- Prepare reports, correspondence, business documentation, and maintain
- Respond to enquiries and resolve administrative issues in a professional and timely manner.
- Support compliance, quality assurance, and continuous improvement initiatives within the organisation.
- Coordinate meetings, prepare agendas, maintain minutes, and follow up on action items.
- Manage customer feedback and complaint resolution processes to enhance service quality and client satisfaction.




- Coordinate staff induction and training schedules to support workforce development and operational effectiveness.
- Oversee contract administration and maintain service agreements with suppliers and external service providers.
- Facilitate communication and collaboration between departments to ensure efficient business operations.
- Maintain company assets and equipment registers, ensuring accurate tracking, maintenance, and record-keeping.

Skills and Qualifications

- Relevant qualification in Business Administration, Management, Leadership and Management, Health Administration, Public Health, or a related discipline
- Previous experience in an Office Manager role.
- Experience within a dental, medical, allied health, healthcare, aged care, disability, or community services environment will be highly regarded.
- Excellent organisational and time-management skills with the ability to prioritise
- Strong communication and interpersonal skills.
- High level of attention to detail and accuracy in record keeping and reporting.
- Proficiency in Microsoft Office Suite and business administration systems.
- Ability to work independently and contribute positively to a collaborative team
- Competency in Orthotrac, GIMP/Photoshop, 3D printing (SprintRay) is highly desirable and advantageous
- Willingness and ability to travel between practice locations as required, including possible overnight stays in a regional location.
- Hours are Monday -Friday 8.30am -5.30 pm including some Saturday's.

What We Offer

- Competitive salary package.
- Supportive and professional work environment.
- Opportunities for professional development and career growth.
- The prospect to contribute to a growing dental practice focused on delivering exceptional patient care and service excellence

Smile Focus is an equal opportunity employer and welcomes applications from

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📌 Office Manager (Mona Vale)
🏢 Smile Focus
📍 Mona Vale