Torrens University Australia – Melbourne VIC

Student Experience | Communications | Student Engagement | 76K + Super

About the Opportunity

Are you a clear and creative communicator who enjoys making complex information easy to understand and helping students stay informed and engaged?

As a Student Communications Officer,you'lldevelop and coordinatetimely,accurateand engaging communications across the student journey. Working across email, SMS, the Student Hub, studentpublicationsand other digital platforms,you'llturn academic, administrative, policy and operational information into accessible, student-friendly content.

You'llwork closely with academic, operational,marketingand student support teams to coordinate communications,maintaincontent schedules, supportgovernanceand improve engagement through student feedback and communication data.

This is a permanent, full-time position that can be based at any of our four campuses.

Ifyou'repassionate about thoughtful, inclusive communications and creating a better student experience,we'dlove to hear from you.

What's in it for you

- Make a direct contribution to a clear, connected and student-centredexperience
- Work across varied communication channels,campaignsand student lifecycle priorities
- Collaborate with academic, operational, marketing and student support teams
- Contribute to a diverse and inclusive education environment with opportunities to grow

What You'll Do

You'llcreate and coordinate communications that inform,supportand engage students across TorrensUniversity Australia.You'llbring structure to communication planning and help ensure messages areaccurate,accessible,welltimedand aligned withorganisationalpriorities.

Responsibilities include:

- Develop,editand deliver clear,accurateand engaging student communications across email, SMS, the Student Hub,



digitalpublicationsand other platforms.
- Coordinate communications covering enrolment, orientation, progression, census, assessment, wellbeing, student support,eventsand important service updates.
- Translate complex information into clear and inclusive content tailored to different student cohorts and stages of the student journey.
- Maintain the student communications calendar, manage contentschedulesand help resolve message overlaps and high-volume communication periods.
- Develop communication plans for significant student activities, initiatives and events, and support regular publications and campaigns.
- Apply content governance, approval and quality assurance processes, and use engagement data and feedback toidentify improvements.

Skills & Experience

Must Have

- A post-secondary qualification in communications, media, journalism, marketing or a related discipline, or an equivalent combination of relevant experience,educationand training.
- Demonstrated experience developing,editingand proofreading effective written communications for diverse audiences across multiple channels.
- Strong writing skills and the ability to translate complex information into concise, engaging and student-friendly content.
- Strong stakeholder,organisationaland project coordination skills, with sound judgement, attention to detail and the ability to manage competing deadlines.
- Knowledge of digital accessibility,



plainEnglishand inclusive communication principles.

Nice to Have

- Experience working in higher education, vocationaleducationor another regulated service environment.
- Experience managing content in a Student Hub, student portal,intranetor content management system, including Sitecore or a similar platform.
- Experience using customer relationship management, emailmarketingor student communication platforms, and developing communications for international and culturally diverse audiences.

Hiring Process

- Reference & Background Checks

Should you have accessibility requirements or needs, please contact the recruiter at ***************@torrens.edu.aufor confidential support to ensurean equitable, barrier‑free application process.

About Torrens University Australia

We are committed to delivering accessible, industry-relevant education and creating student experiences that support learners to succeed.

Our teams work across a diverse student community, collaborating to provide clear information, practicalsupportand connected experiences throughout the student journey.

Our Culture

Our people are passionate about innovation, collaboration and creating exceptional student experiences.

We foster an inclusive, high-performing environment where ideas are valued, qualified growth issupportedand people are encouraged to make a meaningful contribution.You'llwork alongside committed colleagues who care about students and the quality of their experience.

Ifyou'relooking to develop your communications career while contributing to a purpose‑led educationorganisation,we'dlove to hear from you.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at **********@torrens.edu.au

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📌 Student Communications Officer (Melbourne)
🏢 Torrens University Australia
📍 Melbourne