North Melbourne | $62 per hour | Contract | Fully onsite

We are seeking an experienced Senior EUC Support Engineer to support a major workplace technology and device rollout based in North Melbourne. This is a hands‑on senior position providing onsite support, resolving escalated technical issues and ensuring the successful deployment of laptops, mobile devices and workplace technology. Strong Microsoft Intune experience is essential.

Key responsibilities

- Provide senior-level onsite EUC and desktop support.
- Configure and deploy laptops, iPhones, iPads and related peripherals.
- Manage device enrolment, configuration and compliance through Microsoft Intune.
- Support Windows 11, Microsoft 365, Azure AD/Entra ID and Windows Autopilot.
- Troubleshoot complex hardware, software, connectivity and device deployment issues.
- Resolve escalated incidents and service requests through ServiceNow or a similar ITSM platform.
- Maintain accurate asset, deployment and ticket records.
- Support workstations, printers, meeting rooms and audiovisual technology.
- Communicate clearly with users throughout deployments and issue resolution.
- Work closely with technical teams, project stakeholders and external vendors.




- Assist with site readiness, rollout activities and post-deployment support.
- Mentor and support other EUC team members where required.

Required experience

- Strong commercial experience in senior EUC, desktop or end-user support.
- Demonstrated Microsoft Intune experience is essential.
- Experience with Windows 11, Autopilot, Azure AD/Entra ID and Microsoft 365.
- Robust knowledge of device provisioning, SOE deployments and endpoint compliance.
- Experience supporting laptops, mobile devices and workplace technology.
- Previous involvement in a large-scale device rollout or migration project.
- Strong troubleshooting, customer service and stakeholder communication skills.
- Experience using ServiceNow or a comparable ITSM platform.
- Whiteglove provisioning experience will be highly regarded.
- A valid driver’s licence and flexibility to travel between sites when required.

This is a fully onsite role suited to a capable Senior EUC professional who is comfortable taking ownership of escalations while remaining actively involved in device deployment and hands‑on user support.

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📌 Senior EUC Support Engineer (Melbourne)
🏢 The Aquarium
📍 Melbourne