Established in 1906 the Melbourne Symphony Orchestra (MSO) is not only Australia’s oldest orchestra, but one of the country’s most forward-looking major arts institutions. It currently engages over 2.5 million people through live and recorded broadcasts and performs live to more than 300,000 people annually, in concerts ranging from performances at its home, Hamer Hall at Arts Centre Melbourne, to its annual free concerts at Melbourne’s largest outdoor venue, the Sidney Myer Music Bowl. The MSO presents innovative and engaging programs to audiences of all ages across Victoria through its outreach, education, and community initiatives.

About the role

The CRM & Data Specialist is an integral member of the Development and Reach team, responsible for the effective management, optimisation and governance of the MSO’s customer relationship management system, Tessitura, and the quality and integrity of customer data across the organisation.

Reporting to the CRM and Insights Manager, the role acts as a key source of expertise across CRM, data and reporting, providing analysis, audience insights and recommendations that support ticket sales, fundraising, audience engagement and strategic decision-making.

Working collaboratively across Marketing, Development, Ticketing and other teams, the CRM & Data Specialist will manage and enhance Tessitura, develop reports and audience segments, support database upgrades and integrations, and identify opportunities to improve systems and workflows through business intelligence, automation and emerging technologies.

This is a great opportunity for someone who enjoys combining strong technical and analytical capability with practical problem-solving, and who wants to use data and technology to make a meaningful contribution to one of Australia’s leading arts organisations.

Full-time, ongoing position based at the MSO’s Southbank office, with some hybrid opportunities.

The successful applicant will possess the following:





Knowledge and Demonstrated Experience

- Demonstrated experience administering, managing or supporting a CRM, ticketing, fundraising or customer database
- Experience analysing customer or audience data and translating findings into meaningful reports, insights and recommendations
- Experience developing audience segments and targeted datasets to support marketing, fundraising, sales or customer communications
- Experience developing, improving and documenting database processes, workflows and procedures
- Strong understanding of data quality, privacy, security and governance requirements within customer data environments

Skills Required

- Intermediate-advanced experience with data querying and programming languages, in particular SQL
- Strong knowledge of relational databases and experience with T-SQL programming
- Experience working within an SSRS environment, including writing and customising reports
- Strong analytical capability, with the ability to interpret complex data, identify trends and communicate findings clearly
- Demonstrated proficiency in Microsoft Excel, Power Platform and related business tools for data management, reporting and process improvement
- Excellent troubleshooting and problem-solving skills, with the ability to identify issues and develop practical, creative solutions
- Experience with other programming languages like HTML and Python
- Previous experience within a ticketing, arts or fundraising environment
- Interest in classical music and willingness to learn more to enhance understanding of environment and product

What We Offer





- Flexible work options – including hybrid working arrangements where possible
- Employee Wellbeing – access to the Employee Assistance Program (EAP) and internal initiatives that support health, safety, and wellbeing
- Diversity and inclusion – commitment to a safe, inclusive, and culturally respectful workplace, with initiatives such as our in-progress Reconciliation Action Plan
- Creative environment – be part of a progressive arts organisation that values innovation and collaboration
- Concert access – opportunities to attend MSO concerts and events
- Location – based in Melbourne’s Southbank arts precinct, close to public transport, cafés, and cultural venues

MSO is an Equal Prospect Employer.

MSO is committed to creating a diverse and inclusive environment. All qualified applicants will be considered for employment without regard to race, colour, national origin, religion, sex, sexual orientation, gender identity or expression, age, marital or disability status. Aboriginal and Torres Strait Islander people are encouraged to apply.

Your privacy is important to MSO.

It is the policy of MSO to respect the confidentiality of information and privacy of individuals. Personal information provided by you as part of your application (whether oral, electronic, or written) will be collected and processed for the purpose of evaluating your application for employment.In order to carry out this purpose, your information may be disclosed to appropriate persons in our offices.Any information we hold will be governed by the most current version of the MSO Privacy Policy and relevant legislation.

If you require any reasonable adjustments to participate in the recruitment process, please let us know when you apply or at any stage of the process. We welcome conversations about accessibility and how we can best support you to participate fully.

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📌 CRM & Data Specialist (Melbourne)
🏢 Melbourne Symphony Orchestra
📍 Melbourne