Digital Horizon AU Pty Ltd - Coburg North VIC

Digital Horizon is one of Australia's fastest-growing social media and content marketing agencies for the construction and trades industry.

We don't just create content.

We work alongside builders, trades, suppliers and construction businesses to help them build stronger brands, showcase their work and grow through better marketing.

Our clients trust us to become an extension of their business, and we're looking for a Client Success Manager who can take that relationship to the next level.

This is a client relationship, marketing and leadership role for someone who loves working with people, has a excellent eye for content and wants to do genuinely good work for clients.

We're looking for someone who is hungry, smart and humble . Someone who takes ownership, brings ideas to the table and cares about the businesses they work with.

About Digital Horizon

Digital Horizon is one of Australia's fastest-growing social media and content marketing agencies for the construction and trades industry.

We don't just create content.

We work alongside builders, trades, suppliers and construction businesses to help them build stronger brands, showcase their work and grow through better marketing.

Our clients trust us to become an extension of their business, and we're looking for a Client Success Manager who can take that relationship to the next level.

This is a client relationship, marketing and leadership role for someone who loves working with people, has a great eye for content and wants to do genuinely good work for clients.

We're looking for someone who is hungry, smart and humble . Someone who takes ownership, brings ideas to the table and cares about the businesses they work with.

The Role

You’ll take ownership of a portfolio of approximately 40 clients across the construction and trades industry , becoming their go-to person at Digital Horizon.

A big part of the role is building great relationships. You’ll get to know our clients, their businesses, their projects and what they're trying to achieve, then work with our team to turn that into great marketing.

You’ll help shape content strategies, come up with ideas, plan shoots, review content and make sure we’re constantly finding better ways to showcase our clients and their work.

You’ll also manage and coordinate the creative team servicing your clients, including videographers, editors and social media managers, making sure everyone is aligned and producing great work.





You’ll spend plenty of time talking with business owners, visiting projects, seeing what our clients are building and helping bring their businesses to life through content.

You don’t need to be a videographer, designer or copywriter yourself.

But you do need to know what good marketing looks like.

What You’ll Be Doing

Client Relationships & Success

- Manage relationships across approximately 40 active clients
- Build genuine relationships with business owners and key stakeholders
- Understand each client’s business, projects, goals and growth plans
- Regularly speak with clients about strategy, ideas and upcoming opportunities
- Keep clients engaged, happy and excited about their marketing
- Identify issues early and take ownership of solving them
- Continually look for ways we can deliver more value

Marketing & Content

- Help shape social media and content strategies for your clients
- Bring new content, campaign and marketing ideas to the table
- Review content calendars, videos, graphics and captions
- Make sure everything we produce actually represents the client’s brand and business goals
- Brief videographers and content teams on what we should be capturing
- Spot opportunities around projects, milestones, recruitment, company culture and industry news
- Have the confidence to say when something could be better and help improve it

Team Management

- Coordinate the videographers, editors and social media managers working across your clients
- Keep the team aligned on client goals, priorities and expectations
- Provide clear feedback and creative direction
- Keep everyone accountable to deadlines and quality standards
- Identify issues or bottlenecks before they impact the client

Project & Delivery Coordination

- Stay across shoots, content calendars, campaigns and client deliverables
- Plan ahead for upcoming projects and content opportunities
- Make sure the right content is being captured at the right time
- Keep work moving efficiently between the client and our team
- Ensure nothing gets missed and quality remains high across the portfolio

Client Retention & Growth





- Monitor client satisfaction and engagement
- Spot retention risks early and address them
- Bring proactive ideas and opportunities to clients
- Gather feedback and make sure it’s actioned
- Identify opportunities to expand what we’re doing for clients
- Build relationships that clients want to maintain long term

Who We're Looking For

You’ll probably love this role if you’re someone who:

- Loves marketing, social media and content
- Loves dealing with people and building relationships
- Has a strong eye for what makes good content
- Is highly organised and naturally stays ahead of things
- Can confidently communicate with business owners
- Enjoys leading people and getting the best out of a team
- Can manage a lot of moving parts without letting things slip
- Brings ideas rather than waiting to be told what to do
- Takes genuine ownership of their work
- Wants to work in a fast-moving business where there's plenty of room to grow

Experience in account management, client success, marketing, social media, content or a creative agency will be highly regarded.

Experience or knowledge of the construction and trades industry would be a huge advantage, but isn’t essential. If you understand marketing and you’re keen to learn the industry, we’ll teach you the rest.

What Success Looks Like

Our clients should feel like they have an in-house marketing manager sitting beside them , backed by an entire creative team.

You know what’s happening across your clients.

You're ahead of shoots, projects and opportunities.

Your team knows what they need to do.

The work going out is something you’re proud of.

And most importantly, your clients are happy, getting value and want to keep working with Digital Horizon.

Why Join Digital Horizon?

- Work with some of Australia's leading builders, trades and construction businesses
- Get out from behind the desk and see some seriously impressive projects
- Work alongside videographers, editors and social media creatives every day
- Have genuine input into the marketing and content we produce
- Build relationships directly with business owners and industry leaders
- Join a young, ambitious and fast-growing team
- Work directly with the founders and have a real say in how we improve
- Take on genuine responsibility and ownership
- Huge opportunity to grow into a senior leadership role as Digital Horizon continues to scale

#J-18808-Ljbffr

📌 Client Success & Marketing Manager (Melbourne)
🏢 Digital Horizon AU
📍 Melbourne