Senior Technical Field Engineer | Sydney, NSW
Are you a hands-on IT professional who enjoys solving complex technical issues onsite and working directly with customers? We're looking for a Senior Technical Field Engineer to join our team and support large, enterprise-level client environments across Australia.
What You'll Be Doing
- Deliver onsite support for hardware, software, server, and storage infrastructure
- Perform break-fix repairs, troubleshooting, upgrades, and preventive maintenance
- Manage service incidents from initiation through resolution
- Install, configure, and maintain customer IT environments
- Diagnose and resolve complex technical issues using advanced tools and methodologies
- Provide technical guidance and mentoring to fellow engineers
- Identify recurring issues and drive service improvement initiatives
- Maintain accurate service documentation and reporting
- Build strong customer relationships through exceptional service delivery
What We're Looking For
- Minimum 2 years' experience in Field Engineering, Desktop Support, Infrastructure Support, or a similar technical role
- Strong experience with hardware maintenance, installations, and troubleshooting
- Experience supporting enterprise IT infrastructure in customer-facing environments
- Excellent problem-solving and analytical skills
- Ability to work independently and collaboratively within a technical team
- Robust communication and customer service skills
- Technical certifications or an Associate Degree are highly regarded
Mandatory Requirements
- Active Australian Security Clearance (Baseline or NV1)
- Valid Australian Driver's Licence
Why Join Us?
You'll work across diverse customer environments, gain exposure to a broad range of technologies, and be part of a team that values technical excellence, customer service, and continuous improvement.
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📌 Sr. Technical Field Engineer (Sydney)
🏢 Unisys
📍 Sydney