Vertiv is seeking an experienced Service Supervisor to manage customers & staff requirements related to the day-to-day delivery of maintenance services within VIC and supervise the power Customer Engineers to meet the deliverables within the team.

Who we are:

Nearly all aspects of our lives involve the use of technology. It’s how we work, play & do anything in between. This connectivity or use of data is built into the very fabric of our society. It’s vital to human progress.

Vertiv believes there’s a better way to meet this accelerating demand for data — one driven by passion & innovation.

As industry experts & Architects of Continuity, we collaborate with our customers to envision & build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, & services, to ensure our customers’ vital applications run continuously, perform optimally & scale with business needs.

Why Join Vertiv?

Meaningful & Fulfilling Work

Inspiring & Caring Leaders in the industry

Recharge Your Potential

Salary & Perks:

Base + Super + Fully Maintained Company Vehicle

Office based in Port Melbourne

Novated Lease

Major activities to be performed:

- Provide quotes for small works, T&M;, installations and start-ups
- Collate paperwork, verify status and deliver all warranty returns to admin staff for processing
- Support field personnel in the execution of their administrative task




- Prepare and provide reports as requested by management
- Ensure timesheets are entered in the system correctly.
- Ensure leave applications are in order & support documentation are attached if necessary
- Coordinate and schedule the general duties of power staff and subcontractors
- Ensure team are equipped with calibrated tools, personal protective equipment & appropriate documentation
- Respond to customer requests for minor quotation or service advice within a timely manner.
- Respond within 24 hours to any staff initiated “Client follow-up” requisitions for additional work.
- Assist Customer Engineers with complex technical problems
- Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call
- Carry out Customer Engineer audits as required by company policy.
- Take all necessary steps to ensure OH&S; requirements are adhered to.
- Ensure adequate PPE is provided
- Report all incident / injury on time

On Call Rotating Roster 1 every 4 weeks

Company Vehicle

Requirements:

- Proven track record within the power industry managing a field service team
- Interpersonal and relationship management skills
- Communication skills and commercial acumen
- Proficiency in Microsoft Office applications
- Customer-centric, Team player, Well organised& Solution oriented

#J-18808-Ljbffr

📌 Service Manager Power (Melbourne)
🏢 Vertiv
📍 Melbourne