We are looking for an experienced and passionate Business Analyst to join our team on a full-time basis. The role will be responsible for gathering and documenting business and system requirements, analysing operational workflows and system functionality, and supporting the development, integration and implementation of technology solutions that improve operational efficiency, inventory accuracy, order processing and delivery performance.

Key responsibilities

Consult with management, warehouse staff, operations teams and other stakeholders to identify business requirements and ICT system needs

Analyse existing warehouse, inventory, order fulfilment, shipment and returns processes to identify system limitations, inefficiencies and opportunities for improvement

Review business workflows and the interaction between operational processes and ICT systems used for inventory control, order processing, warehouse activities and delivery coordination

Gather, analyse and document functional and non-functional requirements for new systems, system enhancements and process improvements

Prepare business requirements, functional specifications, process maps, workflow diagrams and other system documentation

Translate operational requirements into clear functional and technical requirements for developers, vendors and other technology service providers

Analyse and recommend improvements to system-based controls relating to inventory accuracy, order processing, stock movements, shipment tracking and operational reporting

Support the integration and improvement of warehouse, inventory, order management, courier and other relevant business systems

Assist with the evaluation, design, configuration and implementation of recent or enhanced ICT solutions

Develop test scenarios,



test cases and acceptance criteria and coordinate user acceptance testing for system changes

About you

A relevant Bachelor's degree or higher qualification in Information Technology, Information Systems, Computer Science, Business Information Systems or a related discipline

Relevant professional experience in ICT business analysis, systems analysis or a closely related position

Experience in gathering, analysing and documenting business and system requirements

Demonstrated experience in business process analysis and workflow improvement

Experience working with operational users, management, developers and/or external technology providers

Experience with system implementation, integration, testing and user acceptance testing

Strong analytical and problem-solving skills

Strong documentation and stakeholder communication skills

The ability to translate operational business requirements into practical ICT solutions

About us

OZSINAMOVE PTY LTD is a Melbourne-based logistics and supply chain business providing warehousing, inventory management, order fulfilment, distribution and nationwide logistics solutions to Australian businesses. Operating from Tottenham, Victoria, the company supports clients with storage, stock control, order processing, picking and packing, shipment coordination, direct shipping, returns handling and delivery solutions.

Full-time employment with a growing Melbourne logistics business

Competitive salary plus superannuation

Opportunity to contribute to the improvement of business-critical systems and operational processes

Exposure to warehousing, inventory, fulfilment and nationwide distribution operations

A collaborative working environment with opportunities for professional development

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📌 ICT Business Analyst (Melbourne)
🏢 Ozsinamove
📍 Melbourne