Job Description

About the Role

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This is a hands‐on role with a strong focus on client enquiries, sales, scheduling and administration.

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You will often be the first point of contact for recent and existing clients, so you'll play an important role in creating a positive first impression and helping families understand our services and next steps.

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Your day‐to‐day responsibilities will include:

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- Responding to new client enquiries via phone, email and other communication channels
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- Following up leads and enquiries to help convert prospective clients into bookings
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- Maintaining timely follow-up with prospective clients to ensure enquiries are progressed and opportunities aren't missed
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- Making outbound calls to prospective and existing clients
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- Understanding client needs and explaining our services clearly and professionally
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- Booking and coordinating client appointments with our clinicians
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- Managing clinician calendars and adjusting schedules when required
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- Handling incoming and outgoing phone calls and general enquiries
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- Managing client emails and ensuring enquiries are responded to promptly
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- Following up outstanding information, referrals and bookings
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- Maintaining accurate client and enquiry records
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- Supporting invoicing and billing administration
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- Liaising with clinicians, families, referrers and other stakeholders
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- General office administration and data entry
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- Identifying operational issues and taking initiative to resolve them
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A day in the role

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No two days will be identical. You might start the morning responding to new client enquiries, follow up a prospective family by phone, coordinate several clinician appointments, respond to client emails and then work through outstanding bookings or referrals.

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You'll need to be comfortable moving between calls, emails,



scheduling and administration while keeping clients informed and ensuring nothing falls through the cracks.

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This Is a Great Role If You...

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We are looking for someone who enjoys people, communication and getting things done.

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You will ideally have:

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- Previous experience in administration, customer service, sales, reception, coordination or operations
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- Confidence making and receiving regular phone calls and speaking with a wide range of clients
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- A natural ability to build rapport and communicate with clients
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- Strong written communication and email skills
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- Excellent organisation and attention to detail
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- The ability to manage multiple enquiries and priorities at once
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- A professional and friendly phone manner
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- Confidence following up leads and having conversations about our services
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- The ability to work independently, identify what needs to be done and follow tasks through to completion
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- Good computer literacy and confidence learning new systems
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- Previous allied health, healthcare or NDIS experience is highly regarded but not essential
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This isn't a traditional administration role. A significant part of the position involves responding to new enquiries, following up prospective clients and helping convert enquiries into booked appointments.

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Sales or customer service experience will be particularly valued. You don't need to be a traditional salesperson, we are looking for someone who can listen to what a client needs, communicate confidently and help them take the next step.

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Why Join Us?

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- $70,000-$75,000 + superannuation
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- Full-time, office-based position in Werribee
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- Join a growing allied health organisation
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- Varied role combining sales, client service, scheduling and administration
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- Supportive team environment
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- Training provided on our systems and processes
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- Opportunity to take on greater responsibility as the business grows
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- Be part of a role where your work directly contributes to helping families access the right support
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📌 Business & Operations Coordinator (Williamstown)
🏢 Rize Therapy
📍 Williamstown