The role of the practice manager is to oversee and manage the daily operations of a 5 doctor and allied health private billing general practice.

Key elements of the role are:

- Office management - Coordination of front office workflow, daily operations, reception staff scheduling.
- Billing and Medicare compliance - monitoring and adjustment of Medicare, DVA, Workcover, TAC and private billing practices. Reviewing and maintainingdaily balance sheet.
- Policies and procedures - Responsible for updating and implementing practice policies which meet AGPAL accreditation standards and identifying opportunities for growth and process efficiencies.
- Staff organisation - primarily responsible for the training and appraisal of non-clinical reception team and coordination of clinical and administrative meetings. Building and developing working relationships with GPs and allied health professionals.
- Supply chain management - responsible for monitoring and ordering of office supplies.
- Complaints resolution - analyse and develop appropriate responses to patient and staff complaints with escalation to management as necessary.
- Receptionist duties - general front desk reception duties when required.
- Practice development - liaise with local PHN and private peer networks to identify and implement the latest relevant legislation and guidelines.

Personal Attributes

- Communication - articulate, excellent written and oral skills in negotiation, delegation and patient advocacy.
- Leadership - leader by example. Delegation of tasks, resolving team conflicts,



creating a positive work environment.
- Initiative - ability to proactively work independently drawing on past experiences and knowledge.
- Precision - careful attention to detail.
- Professionalism - punctual, well presented, confident, positive, courteous and have the ability to remain calm in challenging situations.

Qualification and Experience

- Ideal experience in office management experience in a mid-scale (up to 4 FTE GPs) practice.
- Proficient in MBS, Medicare incentives, DVA, Workcover and private client billing.
- Sound knowledge in Best Practice software and Nookal software.
- Registered nursing background highly desirable.

About us

An opportunity to be a valued team member of a friendly, modern family run medical clinic in a warm and welcoming environment located in an affluent south east suburban Melbourne location.

We are co-located with a popular independent pharmacy, adjacent to Australia Post and alongside a Woolworths supermarket and an apartment complex.

The clinic is staffed by 5 GPs, nurses, onsite pathology, podiatrist and physiotherapist.

The medical centre is an AGPAL accredited clinic, fully computerised using Best Practice software, using online patient booking services, a digital fax service and has up-to-date facilities.

We have a lovely spacious tea room (or you can just enjoy the fantastic cafes in the local area).

Full time

Attractive remuneration package for the right candidate. Compensation commensurate with candidate's experience.

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📌 Practice Manager (General Practice) (Melbourne)
🏢 seek.com.au
📍 Melbourne