The Big Easy Group is a growing South Australian hospitality group with a collection of venues, brands and, most importantly, great people.

Our mission is straightforward: making people happy through elevated hospitality.

About the role

We’re looking for someone to help our team harness their potential and foster personal development for our teams.

The primary purpose of this role is to lift the Big Easy Group guest experience through training, education and culture.

You’ll develop and deliver training across the group, helping our teams build the knowledge, confidence and skills to deliver exceptional, consistent and genuinely memorable experiences.

The goal is simple:

Give our staff an exceptional training experience, so they can provide an exceptional experience to our guests.

What you’ll do

Own and deliver our 2026 Cultural Plan .

Develop and implement our 2026 Staff Training Plan .

Deliver practical, in-service training across our venues.

Develop and lead the Big Easy Group Wine Collective ,



including WSET pathways.

Identify and develop talent and support internal career pathways.

Work with venue leaders to identify training opportunities.

Research and introduce new, creative ways to improve our guest experience through our people.

About you

You’re passionate about people, hospitality and making things better .

You’ll have:

Great communication and presentation skills.

The ability to manage your own time across a 5-day week.

A genuine interest in training and personal development.

Strong research and analysis skills.

Energy, creativity and a willingness to get on the floor with our teams.

A passion for creating great hospitality experiences.

You don’t need to tick every box. We’re looking for someone who cares about people, loves hospitality and wants to make a difference.

#J-18808-Ljbffr

📌 Group Guest Experience Coach (Adelaide)
🏢 The Big Easy Group
📍 Adelaide