Job Description

Are you ready to shape supports that genuinely matter?

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All Care Plus is looking for an experienced, professional and hardworking Service Coordinator to join our growing team.

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This is an important leadership position for someone who is genuinely dedicated to the participants they support and understands what quality disability services require: strong relationships, careful planning, sound judgement, accurate documentation and reliable follow-through.

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If you have worked in disability services before, you will understand that service coordination is fast-moving and carries real responsibility. Participants, families and support workers will rely on you to stay organised, communicate clearly, address issues promptly and ensure agreed actions are completed.

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In return, you will join an established and supportive organisation that recognises strong performance, provides opportunities to grow and brings together people who genuinely care about delivering excellent support.

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About the role

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As a Service Coordinator, you will oversee the day-to-day coordination of supports for an allocated portfolio of participants.

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You will build strong professional relationships with participants and their families, coordinate suitable support workers, maintain reliable rosters and monitor the quality and consistency of service delivery.

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You will also provide practical leadership and day-to-day guidance to support workers, helping them understand participant needs, service expectations, safe work practices and their documentation responsibilities.

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This is predominantly an office-based position at our Carrum Downs office. Reasonable flexibility may be available where operationally appropriate; however, the successful applicant must be comfortable working alongside the team in the office and attending participant or service locations when required.

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Key responsibilities

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- Coordinate safe, reliable and person-centred in-home and community-based supports.
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- Develop a detailed understanding of each participant's goals, preferences, communication needs, risks and support requirements.
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- Build and maintain skilled relationships with participants, families, carers, support workers and relevant professionals.
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- Complete participant intakes, service planning, assessments and regular reviews.
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- Coordinate participant schedules and staff rosters, including appropriate worker matching and continuity of support.
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- Maintain rosters in accordance with participant funding, approved service arrangements and organisational requirements.
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- Respond promptly to cancellations, staff unavailability, changing participant needs and other service disruptions.
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- Monitor service delivery,



maintain oversight of outstanding matters and ensure agreed actions are followed through to completion.
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- Ensure progress notes, timesheets, incident reports and other required records are completed accurately and within required timeframes.
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- Review documentation to confirm that supports are consistent with participant goals, assessed needs and service requirements.
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- Maintain accurate participant records, risk assessments, goal reviews and service documentation.
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- Identify and elevate incidents, safeguarding concerns, emerging risks and material changes in participant circumstances.
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- Provide clear leadership and participant-specific guidance to support workers, including assistance with induction, orientation and on-the-job training.
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- Contribute to service improvements, team projects and the ongoing development of All Care Plus.
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- Participate in rostered after-hours or on-call responsibilities where required and agreed.
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About you

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This role requires more than industry knowledge alone. We are looking for a proven leader who takes ownership, follows tasks through and can be relied upon by participants, families and colleagues.

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You will be professional, dependable and genuinely committed to the people you support. You will have the ability to manage a demanding workload without losing sight of important details, deadlines or participant needs.

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- Previous experience in disability services, service coordination, participant management or a comparable NDIS-provider role.
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- A genuine commitment to participant choice, safety, dignity and meaningful outcomes.
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- A strong work ethic and willingness to contribute when challenges arise.
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- Proven ability to manage multiple participants, responsibilities, deadlines and competing priorities.
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- Excellent organisation, prioritisation and time-management skills.
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- Strong attention to detail and a consistent approach to accurate and timely documentation.
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- The ability to lead, guide and support frontline workers professionally and respectfully.
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- Sound judgement and initiative within established policies, procedures and role responsibilities.
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- The ability to recognise concerns early, take appropriate action and escape matters when necessary.
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- Strong written, verbal and interpersonal communication skills.
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- Confidence communicating with participants, families, workers, management and external professionals.
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- The ability to remain calm,



organised and solutions-focused in a busy service environment.
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- A collaborative approach and the ability to contribute positively to a genuine team.
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- Confidence using electronic rostering, documentation and participant-management systems.
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Experience coordinating supports for participants with complex health needs or behaviours of concern will be highly regarded.

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A Certificate IV, Diploma or other relevant qualification in disability, community services or a related field is desirable.

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Mandatory requirements

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The successful applicant must have:

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- A current Working with Children Check.
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- The right to work in Australia.
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- The ability to satisfy All Care Plus pre-employment screening requirements.
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- Access to a comprehensively insured vehicle when private-vehicle use is required for work.
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Current CPR training and relevant NDIS, infection-prevention and manual-handling training will be highly regarded.

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Why join All Care Plus?

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All Care Plus takes its responsibilities to participants seriously—and we also recognise the people who make quality support possible.

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You will work alongside an experienced and committed team that communicates openly, supports one another and shares responsibility for delivering safe, reliable and high-quality services.

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We offer:

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- A professional, welcoming and team-focused working environment.
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- Employee programs and workplace initiatives that support staff engagement and wellbeing.
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- Reward and recognition programs that acknowledge strong performance and meaningful contribution.
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- Opportunities to develop your skills and progress as All Care Plus continues to grow.
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- Practical support from an experienced operations and management team.
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- A workplace where initiative, reliability and quality work are recognised.
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- Reasonable flexibility that supports work-life balance while meeting participant and operational requirements.
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- The opportunity to influence service quality and make a meaningful contribution to participants and the future of All Care Plus.
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Most importantly, you will work alongside a real team of people who genuinely care about participants and are committed to providing the best support possible.

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About All Care Plus

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All Care Plus is a Victorian disability-services provider delivering personalised in-home and community-based supports.

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Our purpose is to help participants lead happy and fulfilling lives by creating opportunities for choice, inclusion and achievement at home, in the community and in life.

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Our work is guided by three core values:

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Accountability | Compassion | Purpose

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These values are not simply words on a page. They shape how we support participants, how we work together and how we hold ourselves accountable.

📌 Service Coordinator (Victoria)
🏢 All Care Plus
📍 Victoria