Job Description

Footsteps Community Services – Brisbane QLD

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NDIS Support Coordinator | Do Meaningful Work, With a Team Behind You

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Brisbane / South East Queensland | Full time | Flexible Working

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From $85,000 + super + salary packaging | Two positions available.

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Looking for somewhere you can make a difference, and feel supported while doing it?

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At Footsteps Community Services, we believe good support starts with something simple:

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Know the person. Listen to what matters to them. Then help make it happen.

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We're a family-owned NDIS organisation looking for two Support Coordinators to join our growing team.

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You might already be an experienced Support Coordinator. Or you might come from disability, mental health, social work, community services, allied health, case management or another people-focused profession.

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What the role is really about

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- Behind every NDIS plan is a person.
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- Your job is to help that person navigate the NDIS, understand their options, connect with the right supports and work towards the life they want.
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- That might mean finding a hard-to-locate service, bringing a care team together, advocating when something isn't working, helping someone understand their funding or simply being the calm person who helps work out what happens next.
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- There are budgets, reports, case notes and systems to navigate — but we never want the system to become more important than the person.
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You won't be doing it alone

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- Support Coordination can be complex work. We don't believe in giving someone a caseload and leaving them to figure it out.
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- You'll join an experienced multidisciplinary team with access to Behaviour Support Practitioners, administration, management support and experienced professionals to bounce ideas off.
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- You'll have autonomy and trust, with people around you when you need them.
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- You're someone who listens, asks good questions and genuinely enjoys working with people.
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- You can stay calm when things become complicated, advocate respectfully when something isn't working and take responsibility for finding a way forward.
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- You understand that person-centred support means helping someone build the life they want, not the life we think they should want.
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- Your background might include disability, mental health, community services, social work, allied health, case management, youth work, advocacy or complex client services.
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- A relevant qualification and NDIS experience are highly regarded, but direct Support Coordination experience isn't essential for the right person.
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Already an experienced Support Coordinator?

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- We'd particularly love to hear from you.
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- If you enjoy complex cases, advocacy and multidisciplinary work but you're tired of feeling like a number or working somewhere the participant gets lost amongst targets and paperwork, Footsteps may feel different.
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- Your experience will be recognised, including through remuneration.
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What you'll get from us

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- Salary from $85,000 + super, with higher remuneration considered based on experience.
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- Salary packaging.
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- Flexible working arrangements.
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- Flexibility around family and personal commitments.
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- Regular supervision, training and professional development.
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- Laptop and mobile phone.
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- Strong administrative and organisational support.
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- An experienced multidisciplinary team.
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- Genuine career progression as Footsteps grows.
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- Performance bonuses for exceeding agreed expectations.
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Most importantly, when our people feel valued and supported, they're able to do their best work for the people who rely on us

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A few things we do need

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- You'll need Australian working rights, a current driver's licence, access to a reliable vehicle and an NDIS Worker Screening Check and National Police Check (or willingness to obtain them).
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- You'll also need good communication and computer skills, the ability to manage your workload and a genuine commitment to participant choice, control and human rights.
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Think you might be a Footsteps person?

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- We'd genuinely like to hear from you.
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- Why do you enjoy working with people? Why do you think you'd make a great Support Coordinator?
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- If you already have the experience, fantastic.
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- If you have the potential, we'll help you develop it.
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Footsteps Community Services welcomes applications from people of all backgrounds, cultures, identities, abilities and lived experiences.

📌 NDIS Support Coordinator Brisbane/SEQ 2026 - Flexible Work - Remote (Queensland)
🏢 Footsteps Community Services
📍 Queensland