Job Description

Have you always wanted to join a booming industry that promotes health, fitness, fun, and lifestyle?

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Where participation rates are higher than ever before and growing!

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With members who are engaged and passionate!

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The golf industry is thriving worldwide!

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And... we have the market leading, game changing products for our customers!

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Company Overview:

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MGI is an Australian-founded and owned company and global leader in electric golf buggies, dedicated to enhancing the walking golf experience through innovation, technology, and quality design. Since 1993, MGI has built a strong reputation for developing premium electric buggies that combine performance, reliability, and intelligent features to help golfers play their best game.

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Role Overview

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Are you passionate about delivering exceptional customer service and keeping things running smoothly behind the scenes? We're looking for a dedicated and detail-oriented Sales Administrator to join our dynamic team!

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This position is responsible for managing customer enquiries, providing product and technical support, and identifying opportunities to upsell or recommend alternative solutions. By combining strong service skills with a proactive sales approach, the role ensures customer needs are met efficiently while contributing to business growth and revenue.

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What You'll Be Doing:

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Delivering Top-Notch Customer Service: You'll be the go-to person for customers, answering inquiries related to pricing, product information, warranties, and product availability - whether it's in person, over the phone, via Zendesk, or chat.

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Troubleshooting and Problem Solving: You'll assist customers with order and delivery issues, ensuring a smooth and hassle-free experience.

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Sales Support: You'll be responsible for processing sales data, handling orders for Sales Agents, Suppliers, and Pro-Shops, and assisting our domestic distributors.

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Stock and Report Management: Produce and interpret stock reports, assist with stock reconciliation and analysis, and manage sales tracking tools, in conjunction with the Key Account manager and Inventory team.

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Returns and Warranty: Coordinate returns and warranty replacements to keep our customers satisfied.

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Build Strong Relationships: You'll build and maintain strong relationships with externally with retailers and clients and agents, and also internally by providing showroom support, and assisting with general office administration tasks.

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Supporting Key Accounts: Provide administrative support to the Key Account Manager and collaborate on projects as needed.

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What We're Looking For:

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Experience: Ideally, you have 3+ years in a sales support or administrative role, with experience in data entry and customer service.

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Communication Skills: You must have excellent written and verbal communication skills,



along with a qualified phone manner. You enjoy having a chat with the stakeholders and finding mutually beneficial outcomes.

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Detail-Oriented: Strong attention to detail is a must, especially when it comes to analysis, reconciliation, and managing orders.

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Tech Savvy: Advanced Excel skills (formulas, VLookups, HLookups) and experience with Microsoft Office. Experience with Zendesk (or a similar customer service platform) would be advantageous but training will be provided. Additionally, experience using Sage, and eCommerce portals would be another bonus!

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Problem Solver: You'll need a lateral thought process and excellent problem-solving skills to provide various solutions for customer needs.

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Team Player: You must be able to work independently while also being receptive to feedback and contributing to the team.

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Organised: Your time management skills should be on point, with the ability to handle multiple tasks and meet deadlines.

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Why Work with MGI?

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Be part of a leading company in the golf industry.

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Join a passionate and collaborative team.

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We love to celebrate together! Whether it's a birthday, anniversary, team achievement we regularly get together for team lunches and morning teas.

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We value our staff and are committed to their professional growth and development.

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Employee Assistance Program (Access to mental health professionals, free of charge)

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Eastern Suburbs. Onsite parking. Impressive office space. Friendly, casual but hard-working environment.

📌 Sales Adminstrator (Victoria)
🏢 MGI Golf
📍 Victoria