Job Description

About Us:

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Adaptalift Group has been appointed as a major national dealer for JCB construction, agricultural and industrial equipment in Australia, combining our extensive national service network with JCB's globally recognised product range.

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We have an opportunity for a JCB Service Coordinator to join our team in Truganina. You'll be a key point of contact for customers, coordinating service work for our field technicians and keeping repairs, breakdowns and scheduled maintenance on track.

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What You Will Be Doing Day-to-Day:

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- Coordinate preventative maintenance, breakdowns, repairs and scheduled servicing
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- Schedule work for field service technicians, balancing customer needs, technician availability and travel time
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- Provide regular, proactive updates to customers on technician attendance, parts delays and job progress
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- Raise and manage service jobs, following up open jobs through to completion
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- Prepare service and repair quotations and follow up with customers
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- Review completed jobs for accurate parts and labour before invoicing
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- Work closely with technicians, supervisors,



the parts team and subcontractors to deliver timely service
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What's in it for You:

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- Flexible hybrid work arrangement after probation – work 3 days in the office and 2 days from home
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- A reliable, full-time role with usual hours of 7:00 am–3:06 pm
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- The opportunity to grow your career as part of our JCB national dealer network
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- A supportive, collaborative team environment
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- Retail, fuel and grocery discounts, wellbeing support and employee milestone celebrations
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- A varied role where no two days are the same
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What We're Looking For:

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- Experience in a customer-focused service coordination or maintenance scheduling role
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- Experience scheduling technicians, tradespeople or a small field team
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- A background in construction equipment, materials handling, heavy vehicles or automotive would be advantageous
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- Strong planning, prioritisation and problem-solving skills
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- A confident communicator who can keep customers informed in a fast-paced environment
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- Strong administrative and Microsoft Office skills
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📌 JCB Service Coordinator (Victoria)
🏢 Adaptalift Group
📍 Victoria