Job Description

About the Role

n

Our client is a well established player in the FMCG and logistics space, currently standing up a new operation in the US. They're looking for a Business Analyst to map end to end processes across the recent business, covering both customer experience and business operations, and identifying where technology should enable the process.

n

This isn't a pure documentation role. They need someone who can move quickly, work through ambiguity, and make sound judgement calls on where to build new policy versus adapt what already exists.

n

Key Responsibilities

n

n
- Process mapping across delivery, fulfilment/warehouse, payment gateway and finance reconciliation
n
- Document how the business currently operates in Australia, including areas like customer refunds, and adapt that into a US framework
n




- Benchmark external players to help build policy where no internal benchmark exists, such as delivery service policy
n
- Run requirements gathering sessions across the business and IT
n
- Translate technical and systems concepts for non-technical stakeholders
n

n

About You

n

n
- Genuine process mapping experience rather than a general BA background
n
- Strong analytical ability
n
- Comfortable sitting between IT and the business to simplify process and customer experience
n
- Strong Excel and Word skills, this role is documentation heavy
n
- Solid stakeholder management to run requirements sessions across ops, finance and IT
n

📌 Logistics Business Analyst (Victoria)
🏢 Sharp & Carter
📍 Victoria