Job Description

Take ownership of a role that actually matters and make it your own.

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Massons Healthcare is a trusted name in Australian healthcare, supplying wholesale and retail products that make a real difference to people's lives. As we grow, we need an organised, hands-on operator to run the engine room of our customer orders and warehouse operations, and to lead a small team while doing it.

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This isn't a role where you'll be lost in a big corporate structure. You'll work closely with our Director/CFO, have real influence over how things get done, and see the direct impact of your work every single day.

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Customer Service

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Be the friendly, capable voice our customers rely on: answering calls, managing clinic bookings, sorting warranty and product returns, and keeping everyone in the loop on order ETAs.

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Orders & Systems

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Run the show across MYOB Acumatica: processing payments, creating orders and invoices, managing wholesale, CFAB and retail stock, and keeping supplier relationships (local and overseas) humming.

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Warehouse & Dispatch

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Get hands-on with packing,



freight bookings (Jet Courier, Northline, StarTrack, DHL, UPS), and dispatch coordination. Full training provided on the walkie stacker if you haven't used one before.

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Leadership

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Guide and support our customer order and admin team, setting the standard for how things get done.

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About you

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- A natural knack for staying on top of competing priorities under pressure
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- Sharp communication skills and rock-solid attention to detail
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- Confidence leading people, and just as comfortable rolling up your sleeves
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- MYOB Acumatica (or similar) experience is a big plus
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- A genuine drive to improve processes, not just maintain them
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What's in it for you

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- A wide-ranging role where no two days look the same
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- Real autonomy and a direct line to leadership, your ideas will be heard
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- A supportive, close-knit team based in Knoxfield with easy parking
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- The chance to shape and grow into this role as the business grows
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📌 Customer Orders and Warehouse Manager (Victoria)
🏢 Massons Healthcare
📍 Victoria