Job Description

My Byte is an established Apple Authorised Reseller and Apple Authorised Service Provider in Melbourne, providing Apple-authorised repairs and technical services to consumer, education and business customers.

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We are looking for an experienced Mac Technician to join our Fitzroy service team.

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About My Byte

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My Byte is an established Apple Authorised Reseller and Apple Authorised Service Provider in Melbourne, providing Apple-authorised repairs and technical services to consumer, education and business customers.

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We are looking for an experienced Mac Technician to join our Fitzroy service team.

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PLEASE NOTE – HANDS-ON REPAIR EXPERIENCE REQUIRED

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This is a hands-on hardware repair ("break/fix") role, NOT an IT Help Desk or IT Support position.

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Applicants must have practical experience diagnosing hardware faults, disassembling laptops or desktop computers, replacing internal components and carrying out physical hardware repairs.

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Previous professional Apple Mac hardware repair experience is required. If your experience is primarily IT Help Desk, Service Desk, software support, systems administration or remote IT support without hands-on Mac hardware repair experience, this position will not be suitable for you.

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About the role

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As a Mac Technician, you will predominantly diagnose, service and repair Apple Mac products, including both warranty and out-of-warranty repairs.

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In addition to managing your own repair workload, you will assist with more complex repairs and technical escalations, support other technicians and help keep service jobs progressing efficiently.

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This role would suit an experienced Mac technician who enjoys being hands-on and is interested in taking on greater responsibility within a small technical team.

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Key responsibilities

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- Diagnose, service and repair Apple Mac hardware.
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- Perform Apple warranty and out-of-warranty repairs in accordance with Apple service procedures.
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- Manage your repair workload and maintain accurate service documentation.
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- Assist with complex diagnoses and technical escalations.
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- Support and share technical knowledge with other technicians.
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- Help monitor outstanding jobs and turnaround times.
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- Assist with customer escalations when required.
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- Maintain Apple/AASP service standards and compliance.
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- Identify opportunities to improve service processes and efficiency.
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About you

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You will have professional Apple Mac hardware repair experience and be confident diagnosing and resolving Mac hardware faults independently.

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Ideally, you will have 2+ years of professional Mac repair experience, together with:

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- Strong Mac hardware diagnostic and troubleshooting skills.
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- Good customer service and communication skills.
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- The ability to work independently and manage priorities.
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- A professional and organised approach.
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- A willingness to share your knowledge and support other technicians.
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- A robust sense of ownership and accountability.
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Previous experience with an Apple Authorised Service Provider or Apple Store, Apple technical certifications, GSX, iOS repairs or mentoring other technicians will be highly regarded.

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What we offer

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- $75,000–$90,000 + super, depending on experience.
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- Full-time employment.
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- Predominantly Mac-focused technical work.
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- Apple-authorised warranty and out-of-warranty repairs.
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- Work within an established Apple Authorised Service Provider.
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- The opportunity to develop your skills and take on greater responsibility while remaining hands-on.
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📌 Apple Mac Technician (Victoria)
🏢 My Byte
📍 Victoria