Our dynamic Client Service team are the friendly and knowledgeable first point of contact for our clients. They are dedicated to supporting customers of our retail bank predominantly live chat communication.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 57 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play

As a Client Service Consultant, you will be responsible for understanding our clients' needs regarding their financial products and services. You will showcase your ability to ask insightful questions and provide effective solutions to our customers through live chat communication and occasionally phone chat. Additionally, you will identify and elevate issues to supervisors, including opportunities for enhancing our best practice guides, and direct queries to the appropriate support teams.

What you offer

Experience within a contact centre environment, handling a high volume of live chat communication

Demonstrate your critical thinking skills to navigate and resolve multifaceted client issues by and provide advice on our products and services

Deliver excellent customer service while being empathetic and resolving queries in a timely manner

Ability to work effectively in a fast-paced environment while being mindful of targets

Exceptional communication skills, with a proven high level of accuracy and typing skills

Take pride in supporting and resolving client needs with an ability to adhere to standards by following contact centre processes and guidelines

What we offer

1 wellbeing leave day per year

Up to 5 additional service bonus leave days per year

Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers





2 days of paid volunteer leave and donation matching

Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave

Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations

Access to a wide range of salary packaging options

Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription

Hybrid and adaptable working arrangements, dependent on role

Reimbursement for work from home equipment

About the Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential – whether that’s buying a home, growing a business, or investing to manage wealth.

Our commitment to Diversity, Equity and Inclusion

We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.

If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What can I earn as a Client Services Officer

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📌 Client Service Consultant (Melbourne)
🏢 Macquarie Group
📍 Melbourne