Resto Rescue is seeking an organised and motivated Claims Coordinator to join our growing team for an immediate start .

We specialise in insurance restoration and emergency make-safe services across Melbourne. This fast-paced role is ideal for someone with strong communication skills, excellent attention to detail and the ability to confidently coordinate multiple jobs.

Claims Coordinator – Immediate Start

Resto Rescue | Melbourne, VIC | Full-Time

Resto Rescue is seeking an organised and motivated Claims Coordinator to join our growing team for an immediate start .

We specialise in insurance restoration and emergency make-secure services across Melbourne. This fast-paced role is ideal for someone with strong communication skills, excellent attention to detail and the ability to confidently coordinate multiple jobs.

Key Responsibilities

- Accept and manage new insurance claims
- Contact insureds and schedule technician attendances
- Coordinate restoration and make-safe works
- Liaise with builders, insurers, assessors, trades and clients
- Monitor jobs and ensure required timeframes are met
- Prepare and submit reports, scopes, estimates and invoices
- Maintain accurate job notes, records and documentation




- Follow up outstanding approvals and information
- Provide regular updates to clients and insureds
- Support technicians and management with daily operations

About You

- Previous experience in insurance, restoration, building or claims coordination is highly regarded
- Strong organisational and time-management skills
- Confident and professional phone manner
- Excellent written and verbal communication
- Ability to prioritise tasks in a fast-paced environment
- High attention to detail
- Comfortable managing multiple jobs and deadlines
- Confident using computer systems and Microsoft Office
- Reliable, proactive and able to work well within a team

What We Offer

- Immediate start
- Full-time position
- Attractive salary package
- Supportive and friendly team environment
- On-the-job training and ongoing development
- Opportunity to grow with an established restoration company
- Varied role where no two days are the same

If you are organised, dependable and enjoy coordinating people and projects, we would love to hear from you.

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📌 Claims Co-ordinator (Melbourne)
🏢 Resto Rescue
📍 Melbourne