Job Description

EHW Technology is seeking an experienced and technically skilled Senior IT Service Engineer / Systems Administrator to join our team in Mackay.

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As a senior member of our technical team, you will play a key role in designing, implementing, supporting, and improving complex client environments across a broad range of technologies. You'll work closely with clients, lead technical projects, provide advanced troubleshooting and escalation support, and help shape technology solutions that deliver real business outcomes.

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Reporting to the Operations Manager, you will be responsible for maintaining, securing, and optimising client infrastructure, including servers, networks, cloud platforms, Microsoft 365 environments, and business-critical systems. This hands‐on role offers the opportunity to lead technical initiatives, mentor junior team members, and contribute to the ongoing growth and development of our managed services offering.

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To be Successful in this Role, You Will Have:

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- A minimum of 5 years' experience in a Systems Administrator, Systems Engineer, Infrastructure Engineer, or similar senior technical role.
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- Proven experience supporting and administering Microsoft Windows Server environments.
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- Strong Microsoft 365, Azure, Exchange and Intune administration skills.
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- Advanced knowledge of networking technologies, including VLAN/routing.
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- Experience designing, deploying, and maintaining business‐critical infrastructure solutions.




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- Strong understanding of cybersecurity best practices, backup and disaster recovery solutions, and infrastructure resilience.
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- Experience managing technical projects, migrations, upgrades, and infrastructure deployments.
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- Excellent troubleshooting, analytical, and problem‐solving skills.
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- Strong communication and customer relationship management abilities, with the confidence to engage directly with business owners, managers, and stakeholders.
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- The ability to mentor and support junior technicians while contributing positively to a collaborative team environment.
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- A current Australian Driver's Licence.
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- Full Australian working rights.
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Highly Regarded

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- Microsoft, Sophos, HP, HyperV & VMWare, or other relevant industry certifications.
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- Experience working within a Managed Services Provider (MSP) setting.
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- Experience with VoIP, business telecommunications systems, and cloud communications platforms.
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- Experience developing technical documentation, standards, and operational procedures.
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Mackay-Based Position

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This position is based in Mackay, Queensland and requires attendance at our office and customer sites throughout the region. As this is a hands‐on role involving client engagement, project delivery, and collaboration with the wider team, remote or work‐from‐home arrangements are not available for this position.

📌 Senior IT Service Engineer / Systems Administrator (Mackay)
🏢 EHW Technology
📍 Mackay