Job Description

Our Victorian Government client is seeking a Technical Project Coordinator to support the implementation and ongoing delivery of software and digital services across a large and complex user environment.

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Working across end users, software suppliers and internal technology teams, you will act as a key coordination point for software onboarding, implementation and technical issues. You will help triage and troubleshoot issues, coordinate the appropriate technical support and ensure problems are progressed through to resolution.

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Key responsibilities:

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- Act as a key coordination point for users requiring support with software implementation, onboarding, renewals and transitions.
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- Triage and troubleshoot software and technology issues, identifying the appropriate pathway for resolution.
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- Coordinate issues relating to SSO, user access/IAM, APIs, integrations, data exchange and software configuration.
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- Liaise with software suppliers and internal technology teams to investigate issues, coordinate actions and drive them through to resolution.
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- Support implementation activities, including technical requirements, product configuration,



readiness and service commencement.
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- Track technical issues, risks, actions and dependencies, escalating more complex matters to specialist teams where required.
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- Develop and maintain practical guidance, FAQs, process documentation and support materials for users.
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About you:

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- Experience as a Technical Project Coordinator, IT Project Coordinator, Application Support Analyst, Technical Support Analyst or Service Delivery Coordinator.
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- Good general technical knowledge with the ability to investigate and troubleshoot software or technology issues.
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- Strong stakeholder management skills with the ability to communicate technical information clearly to non-technical users.
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- Experience coordinating across users, software vendors and internal IT teams.
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- Robust organisational skills with the ability to manage multiple issues, priorities and stakeholders simultaneously.
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- Previous experience within Victorian Government would be advantageous.
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Whats in it for you:

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- Victorian Government
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- CBD + WFH (3 Days per week in Office)
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📌 Technical Project Coordinator (Victoria)
🏢 Talent International
📍 Victoria