Job Description

Our team is growing and we are on the lookout for a Client Services Consultant to join our team and work as part of our Outbound Call Centre located in Ringwood. This is a Casual position. And we are looking for minimum 3 days availability between Monday & Thursday, with Monday & Tuesdays a requirement.

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Working within our National Client Care team you are the first person that a client meets in their legal journey. It is vital that our team members are great listeners, strong communicators and above all empathetic and caring – ensuring that we create a connection with our possible clients.

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If you are someone who loves customer service and the opportunity to work in a contact centre workplace, then this role could be for you.

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Your duties and responsibilities will include:

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Generating appointments for Lawyers with Clients

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Managing and ensuring an effective resolution of all prospective and existing client enquiries

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Following up of all prospective client enquiries and assist in handling any objections

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Maintaining a superior level of client service, including both inbound and outbound calls

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Ensuring that callers that do not become clients are referred to the appropriate services when Slater and Gordon cannot assist

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Ensuring solicitors receive accurate information of prospective clients and their matters

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Ensuring all information recorded in relation to prospective and existing clients is accurate

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Ensuring all client information is treated in a professional and confidential manner

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Accurately query and record prospective client information to meet the business needs of Slater and Gordon including referral and marketing sources

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Maintaining an awareness of all key changes to legislation and issues affecting practice areas and subsequent screening criteria

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What are we looking for?

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Our team is growing and we are on the lookout for a Client Services Consultant to join our team and work as part of our Outbound Call Centre located in Ringwood. This is a Casual position. And we are looking for minimum 3 days availability between Monday & Thursday, with Monday & Tuesdays a requirement.

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Working within our National Client Care team you are the first person that a client meets in their legal journey. It is vital that our team members are great listeners, strong communicators and above all empathetic and caring – ensuring that we create a connection with our possible clients.

n

If you are someone who loves customer service and the opportunity to work in a contact centre environment, then this role could be for you.

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Your duties and responsibilities will include:

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- Generating appointments for Lawyers with Clients
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- Managing and ensuring an effective resolution of all prospective and existing client enquiries
n
- Following up of all prospective client enquiries and assist in handling any objections
n
- Maintaining a superior level of client service, including both inbound and outbound calls
n




- Ensuring that callers that do not become clients are referred to the appropriate services when Slater and Gordon cannot assist
n
- Ensuring solicitors receive accurate information of prospective clients and their matters
n
- Ensuring all information recorded in relation to prospective and existing clients is accurate
n
- Ensuring all client information is treated in a professional and confidential manner
n
- Accurately query and record prospective client information to meet the business needs of Slater and Gordon including referral and marketing sources
n
- Maintaining an awareness of all key changes to legislation and issues affecting practice areas and subsequent screening criteria
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What will you bring?

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We are looking for candidates who are proactive, love customer service, and are confident on the phone speaking with potential new clients - with the view to make appointments with our legal teams.

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No legal experience is necessary. Full training will be provided (3-4 week training component).

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To be successful you will need to demonstrate:

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- Great customer service skills
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- Tech savvy. Someone that can use multiple computer systems at the one time, whilst recording information when speaking with a client
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- Inbound or Outbound calling experience within a Contact Centre workplace, converting leads (highly desirable)
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- An excellent communicator and listener
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- A creative thinker who enjoys problem solving
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- Resilient and comfortable with the pressures of a busy call centre environment
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- Someone who loves a challenge and motivated by individual and team goals
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- Working in a fun, positive team environment
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📌 Client Services Consultant (Williamstown)
🏢 Slater and Gordon Lawyers
📍 Williamstown