Job Description

Installation Security Technician - Existing Installs

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At Epsilon Tech, our core business is to provide sophisticated and stylish security and home automation products for multi-occupancy buildings.

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We work closely with developers and consultants to advise on the latest technologies and the very best solutions available for a wide variety of residential and commercial building applications. Being the first company to launch a full residential IP intercom system in Australia, we have a long history of working with building professionals and leading construction companies in this space, tailoring solutions to meet specific project needs.

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Since being established in 1979, we have been trusted by our clients to work on some of the largest and most prestigious residential developments in Australia, including Darling Square in Sydney's CBD, Bianco in Caloundra Queensland and the Melbourne Quarter Precinct in Melbourne's CBD.

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Beyond recent developments, we also support legacy systems and provide a clear upgrade path for strata managers and owners corporations when needed.

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We further provide installation and service support on all our new and existing sites to ensure that our products continue to perform well and that we continue to remain trusted partners to our clients and beyond. With showrooms in three capital cities, we offer our customers system demonstrations and provide product training and workshops. Our ongoing commitment to customer support and service is a fundamental part of our offering and is what sets us apart.

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As the security and smart home solutions partner for Smart Urban Properties Australia (SUPA), we also work closely with SUPA, to ensure our clients benefit from a seamless integrated approach, combining SUPA's infrastructure and essential services capabilities with our specialist expertise in the security space.

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As a leader in the electronic security and technology industry and with the support of our partners, we are always looking towards new innovative solutions to ensure our clients' changing needs are being met and that we not only keep up with, but anticipate, the requirements of the ever-changing apartment building landscape.

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About You :

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- Electrical
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- Telecommunications
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- Security Industry
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- or related field (preferred)
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Position Summary :

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The EI Installer is responsible for the upgrade, installation, testing and commissioning of electronic security systems within existing residential, commercial and mixed-use buildings. Working primarily on upgrade and retrofit projects, the role includes intercom, access control, CCTV and automation systems. The EI Installer will interpret plans, complete fit-off works, troubleshoot faults and ensure systems operate to specification. The role requires working professionally within occupied environments while minimising disruption to residents and stakeholders. A strong focus on safety, quality workmanship and customer service is essential.

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The role requires a high standard of workmanship, professionalism, and customer service while maintaining compliance with Workplace Health & Safety (WHS) requirements, site procedures, and industry regulations.

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Key Requirements :

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- Minimum 5+ years' experience in:
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Electronic security

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Electrical

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Communications

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Technical service environments

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- Strong fault finding and troubleshooting capability
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- Experience with automation systems highly regarded
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- Ability to read and interpret technical documentation and schematics
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Job Responsibility :

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- Install, test, commission, and service electronic security systems including:
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CCTV

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Access Control

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Intercom Systems

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Automation Systems

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Associated infrastructure

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- Deliver works across both NI and EI projects
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- Ensure all systems operate in accordance with project specifications and company standards
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Technical Support & Fault Finding

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- Diagnose faults and perform repairs, upgrades, and preventative maintenance
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- Provide advanced fault finding and troubleshooting support
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- Act as a senior technical resource for technicians, supervisors, and project teams
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- Support escalation management and resolution of complex technical issues
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Project & Stakeholder Coordination

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Work closely with:

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Project teams

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Clients

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Builders

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Other trades

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- Ensure works are completed safely, efficiently, and within project timelines
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- Maintain effective communication with stakeholders throughout project delivery
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Documentation & Technical Compliance

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- Read and interpret:
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Plans

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Schematics

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Technical documentation

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- Complete testing records, service reports, and project documentation accurately and professionally
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- Ensure compliance with company procedures and industry standards
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- Maintenance & System Reliability
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- Complete preventative maintenance and service works
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- Ensure systems operate efficiently and reliably
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- Reduce repeat faults, downtime, and callbacks through quality workmanship
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Compliance & WHS

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- Maintain compliance with:
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Workplace Health & Safety requirements

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Site procedures

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Company standards

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Industry regulations

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- Promote safe work practices at all times
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📌 Installation Security Technician - Existing Installs (Victoria)
🏢 Epsilon Tech VIC
📍 Victoria