Job Description

Job Summary

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Support Deaf clients with appointments, community access, complex information, paperwork, routines and everyday life administration.

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1. Position Purpose

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Signpedia is currently seeking a hearing Disability Support Worker to support Deaf and hard-of-hearing NDIS participants in the Bendigo region.

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The support required will primarily involve community access, attending appointments, communication assistance and practical support with everyday routines and life administration.

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You may be required to:

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- Pick up clients and transport them to appointments.
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- Support clients during medical, professional and community appointments.
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- Help clients understand complex concepts or information containing heavy English text.
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- Assist clients with paperwork, forms and written correspondence.
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- Provide in-home support where required.
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- Help clients establish and maintain everyday routines.
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- Record appointments and assist with arrangements to ensure clients can attend.
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- Support clients with other everyday life-administration tasks.
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- Encourage clients to make their own decisions and develop greater independence.
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2. Vision, Mission & Values

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All staff are required to uphold and incorporate the Vision, Mission and Values of Signpedia in their day-to-day work.

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Our Vision is to build a strong Deaf and hard-of-hearing community that supports each other.

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Our Mission is to:

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- Educate and empower people with disabilities to become more confident and independent in their learning and socialisation.
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- Assist with communication techniques and strategies to foster understanding between Deaf, hard-of-hearing, non-verbal and hearing members of the community.
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- Assist people with disabilities and their families to achieve a better quality of life.
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- Create a network of community supports, role models and unity within the Deaf community.
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- Promote the continuity of Auslan and the Deaf community for future generations.
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All Signpedia operations and activities are built upon the values of:

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- Problem Solving
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- Empowerment
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- Commitment
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- Community
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- Integrity
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Signpedia staff are required to follow the Signpedia Code of Conduct and the NDIS Code of Conduct while performing their duties.

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3. Team Values

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- Actively participate in initiatives that promote a positive and collaborative workplace.
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- Respect the independence, dignity, privacy, choice and control of all clients.
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- Maintain the confidentiality of client information in accordance with Signpedia policies.
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- Build positive professional relationships with clients, families and other stakeholders.
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- Establish effective working relationships with clients while maintaining appropriate professional boundaries.
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4. Duties and Responsibilities

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Community Access and Transport

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You may be required to provide transport and practical support to help clients:

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- Attend medical and other appointments.
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- Participate in community and social activities.
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- Complete shopping and other everyday tasks.
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- Access services and maintain important community connections.
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Communication and Information Support

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You may be required to:

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- Help clients understand complex concepts and English-heavy documents.
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- Explain written information in a clear and accessible way.
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- Assist clients with forms, paperwork and written correspondence.
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- Adapt your communication style to suit each client's individual communication needs.
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- Support clients to make informed decisions while respecting their choice and control.
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In-Home and Life-Administration Support

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You may be required to:

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- Assist clients to establish and maintain daily routines.
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- Record appointments and other key information.
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- Assist with arranging appointments and transport.
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- Support clients with paperwork and other everyday life-administration tasks.
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- Help clients build confidence and independence in managing their responsibilities.
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General Responsibilities

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- Support clients to work towards their individual NDIS goals.
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- Promote independence by developing and strengthening clients' skills.
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- Provide safe, respectful and person-centred support.
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- Respect each client's choice, control, privacy and decision-making.
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- Complete case notes, reports, timesheets and other required documentation accurately and on time.
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- Observe and report changes in a client's health, behaviour, needs or circumstances.
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- Complete incident reports and notify the appropriate supervisor or Support Coordinator when required.
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- Maintain a positive public image and professionally represent Signpedia within the community.
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- Manage client finances or petty cash when required and in accordance with Signpedia procedures.
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- Undertake other duties consistent with your skills, training and classification.
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5. Training & Professional Development

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- Attend all mandatory and client-specific training requested by Signpedia.
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- Participate in performance reviews with management and HR.
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- Seek opportunities for professional development in consultation with management.
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6. Work Health and Safety

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- Take reasonable care of your own health and safety and that of others.
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- Comply with WHS legislation and Signpedia policies and procedures.
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- Follow safe-work and infection-control practices.
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- Report workplace hazards, incidents and risks promptly.
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- Follow client support and risk-management plans.
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7. Key Performance Indicators

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- Demonstrate punctuality, reliability and professional conduct.
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- Provide safe, respectful and person-centred support.
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- Maintain positive working relationships with clients and their families.
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- Support clients to work towards their individual NDIS goals.
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- Complete case notes, reports and other records accurately and on time.
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- Demonstrate effective teamwork and positive workplace practices.
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- Communicate respectfully and accessibly with Deaf and hard-of-hearing clients.
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8. Selection Criteria

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- Relevant disability-support experience.
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- Minimum Certificate III in Individual Support, Disability Services or a related qualification, and/or equivalent knowledge and experience.
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- Auslan skills and an understanding of Deaf culture are highly regarded.
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- Current driver's licence and access to a reliable vehicle.
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- Willingness and ability to transport clients using a personal vehicle.
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- Strong written, verbal and non-verbal communication skills.
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- Ability to explain complex concepts and English-heavy information clearly.
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- Confidence assisting clients with paperwork, appointments, routines and life administration.
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- Computer literacy and the ability to complete electronic case notes and records.
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- Ability to adapt communication methods to suit individual client needs.
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- Ability to work independently with minimal supervision and collaboratively with others.
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- Demonstrated empathy and respect for people with disability and their families or carers.
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- High standards of ethical and professional behaviour.
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9. Additional Requirements

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The successful applicant will be required to hold or obtain:

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- Current and valid NDIS Worker Screening Check
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- Current and valid Working with Children Check
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- Current and valid driver's licence
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- Access to a reliable vehicle
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- Comprehensive car insurance when transporting clients
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- Current First Aid Certificate
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- Current CPR Certificate
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- Any additional Victorian screening or compliance requirements applicable to the role
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The following NDIS modules must also be completed:

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- NDIS Worker Orientation Module – Quality, Safety and You
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- NDIS Supporting Safe and Enjoyable Meals Module
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- NDIS Supporting Effective Communication Module
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- NDIS New Worker Induction Module
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This is a casual position based in the Bendigo region. Available hours will depend on individual client requirements and may vary from week to week.

📌 Disability Support Worker - Bendigo
🏢 Signpedia
📍 Bendigo